All Systems Operational
About This Site
Welcome to the NCR Voyix's status page - the place to view status of services hosted by NCR Voyix. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we update the status here. We mark it as “degraded performance” (yellow) when the service is partially available, and a “major outage” (red) when the service is completely unavailable.
Please go to the following link and view "Retail and Restaurant information products" to view the standard maintenance windows per line of business. https://www.ncrvoyix.com/company/support
ANNOUNCEMENTS:
Aloha Cloud & Silver
Operational
Aloha Cloud-NAMER
Operational
Aloha Order Direct-NAMER
Operational
Back Office-NAMER
Operational
Console-NAMER
Operational
Hospitality Data Platform-NAMER
Operational
Hospitality Data Platform-EMEA
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Hospitality Data Platform-APAC
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Hospitality Data Platform-NAPAC
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Momentum-NAMER
Operational
Momentum-EMEA
Operational
Pulse Aloha Cloud API-NAMER
Operational
Silver Commerce-NAMER
Operational
Silver Commerce-EMEA
Operational
Silver Essentials-NAMER
Operational
Silver Essentials-EMEA
Operational
BSL Checkout
Operational
Central Returns-NAMER
Operational
Central Returns-EMEA
Operational
Central Returns-APAC
Operational
Central Returns-NAPAC
Operational
Digital Coupons-NAMER
Operational
Digital Coupons-EMEA
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Digital Coupons-APAC
Operational
Digital Coupons-NAPAC
Operational
Digital Coupons-GOV
Operational
Emerald POS Configuration-NAMER
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Emerald POS Configuration-EMEA
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Emerald POS Configuration-APAC
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Emerald POS Configuration-NAPAC
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End of Day Service-NAMER
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End of Day Service-EMEA
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End of Day Service-APAC
Operational
End of Day Service-NAPAC
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Picklist Assist-NAMER
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Picklist Assist-EMEA
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Picklist Assist-APAC
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Picklist Assist-NAPAC
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Pharmacy-NAMER
Operational
Schedule Definition-NAMER
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Schedule Definition-EMEA
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Schedule Definition-APAC
Operational
Schedule Definition-NAPAC
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Selling Cart Service-NAMER
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Selling Cart Service-EMEA
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Selling Cart Service-APAC
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Selling Cart Service-NAPAC
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Selling Configuration Service-NAMER
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Selling Configuration Service-EMEA
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Selling Configuration Service-APAC
Operational
Selling Configuration Service-NAPAC
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Voyix Technical Docs-NAMER
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Voyix Technical Docs-EMEA
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Voyix Technical Docs-APAC
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Voyix Technical Docs-NAPAC
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WIC EBT-NAMER
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WIC EBT-EMEA
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WIC EBT-APAC
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WIC EBT-NAPAC
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BSL Consumer & Loyalty
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Consumer Data Management (CDM)-NAMER
Operational
Consumer Data Management (CDM)-EMEA
Operational
Consumer Data Management (CDM)-APAC
Operational
Consumer Data Management (CDM)-GOV
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Promotion Execution-NAMER
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Promotion Execution-EMEA
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Promotion Execution-APAC
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Stored Value-NAMER
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Stored Value-EMEA
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Stored Value-APAC
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Consumer Data Management (CDM)-NAPAC
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Promotion Execution-NAPAC
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Stored Value-NAPAC
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BSL Data
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Site-NAMER
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Site-EMEA
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Site-APAC
Operational
Site-NAPAC
Operational
Site-GOV
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Tax Categories-NAMER
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Tax Categories-EMEA
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Tax Categories-APAC
Operational
Tax Categories-NAPAC
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Transaction Document Management (TDM)-NAMER
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Transaction Document Management (TDM)-EMEA
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Transaction Document Management (TDM)-APAC
Operational
Transaction Document Management (TDM)-NAPAC
Operational
Transaction Document Management (TDM)-GOV
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BSL Items
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Catalog-NAMER
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Catalog-EMEA
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Catalog-APAC
Operational
Catalog-GOV
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Catalog-NAPAC
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Catalog Storage Service-NAMER
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Catalog Storage Service-EMEA
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Catalog Storage Service-APAC
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Catalog Storage Service-NAPAC
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Catalog Storage Service-GOV
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BSL Menu
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Item Availability-NAMER
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Item Availability-EMEA
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Item Availability-APAC
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Item Availability-NAPAC
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Item Availability-GOV
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Menu v1-NAMER
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Menu v1-EMEA
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Menu v1-APAC
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Menu v1-NAPAC
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Menu V2-NAMER
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Menu V2-EMEA
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Menu V2-APAC
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Menu V2-NAPAC
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BSL Order
Operational
Delivery-NAMER
Operational
Delivery-EMEA
Operational
Delivery-APAC
Operational
Delivery-NAPAC
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Digital Receipt-NAMER
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Digital Receipt-EMEA
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Digital Receipt-APAC
Operational
Digital Receipt-NAPAC
Operational
Digital Receipt-GOV
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Fulfillment Capacity-NAMER
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Fulfillment Capacity-EMEA
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Fulfillment Capacity-APAC
Operational
Fulfillment Capacity-NAPAC
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Fulfillment Time-NAMER
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Fulfillment Time-EMEA
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Fulfillment Time-APAC
Operational
Fulfillment Time-NAPAC
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Order-NAMER
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Order-EMEA
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Order-APAC
Operational
Order-NAPAC
Operational
Order-GOV
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Order History-NAMER
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Order History-EMEA
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Order History-APAC
Operational
Order History-NAPAC
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EDGE
Operational
EDGE API-NAMER
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EDGE API-EMEA
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EDGE Data Sync-NAMER
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EDGE Data Sync-EMEA
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EDGE User Interface-NAMER
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EDGE User Interface-EMEA
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Freshop
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API-NAMER
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API-APAC
Operational
API-GOV
Operational
App-NAMER
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App-APAC
Operational
App-GOV
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Data Processing-NAMER
Operational
Data Processing-APAC
Operational
Data Processing-GOV
Operational
Third Party Integrations-NAMER
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Third Party Integrations-APAC
Operational
Third Party Integrations-GOV
Operational
Websites (AWS)-NAMER
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Websites (AWS)-APAC
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Websites (GCP)-NAMER
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Websites (GCP)-APAC
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Websites (GCP)-GOV
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Payments
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Common Environment Authorizer Service-NAMER
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Common Environment Processor Service-NAMER
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Government Environment Authorizer Service-GOV
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Government Environment Processor Service-GOV
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Hospitality Environment Authorizer Service-NAMER
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Hospitality Environment Processer Service-NAMER
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Merchant Reporting Portal-NAMER
Operational
NCR Voyix Processor (NVP)-NAMER
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Online Transaction Processing - Restaurant-NAMER
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Online Transaction Processing - Retail-NAMER
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Secure Pay-NAMER
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Secure Pay Portal-NAMER
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Settlement & Funding-NAMER
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Third Party Processors-NAMER
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Virtual Terminal-NAMER
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Voyix Connect Gateway - Restaurant-NAMER
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Voyix Connect Gateway - Retail-NAMER
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Voyix Connect Reporting - Restaurant-NAMER
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Voyix Connect Reporting - Retail-NAMER
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Voyix Pay-NAMER
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WebEPS (eCommerce) - Restaurant-NAMER
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WebEPS (eCommerce) - Retail-NAMER
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Restaurant Engage
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Aloha Stored Value-NAMER
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Aloha Stored Value-EMEA
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Aloha Stored Value-APAC
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Cloud Connect-NAMER
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Cloud Connect-EMEA
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Cloud Connect-APAC
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Digital Ordering-NAMER
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Mobile Pay-NAMER
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Mobile Pay API-NAMER
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Online Ordering API-NAMER
Operational
Online Ordering API-EMEA
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Online Ordering API-APAC
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Online Ordering Classic-NAMER
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Online Ordering Classic-EMEA
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Online Ordering Classic-APAC
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Ordering Essentials-NAMER
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Ordering Essentials-EMEA
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Ordering Essentials-APAC
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Restaurant Manage
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Aloha Keyless Licensing-NAMER
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Aloha Upgrade Agent-NAMER
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Aloha Upgrade Agent-EMEA
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Aloha Upgrade Agent-APAC
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Command Center-NAMER
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Command Center-EMEA
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Command Center-APAC
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Command Center WebOrder-NAMER
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Command Center WebOrder-EMEA
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Command Center WebOrder-APAC
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Configuration Center-NAMER
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Configuration Center-EMEA
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Configuration Center-APAC
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Configuration Center API-NAMER
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Configuration Center API-EMEA
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Configuration Center API-APAC
Operational
NCR Voyix Back Office (NBO)-NAMER
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NCR Voyix Back Office (NBO)-EMEA
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NCR Voyix Back Office (NBO)-APAC
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Radiant POS Management-NAMER
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Voyix Console-NAMER
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Voyix Virtual POS-NAMER
Operational
Restaurant Order
Operational
Intelligent Kitchen-NAMER
Operational
Restaurant Reporting
Operational
Aloha Insight-NAMER
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Aloha Insight-EMEA
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Aloha Insight-APAC
Operational
NSS Event Logger-NAMER
Operational
Pulse Aloha Cloud API-NAMER
Operational
Pulse Realtime-NAMER
Operational
Pulse Realtime API-NAMER
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Pulse Streaming-NAMER
Operational
Retail Pocket Office
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Ingest-Data-NAMER
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Price-Batch-NAMER
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Shasta-Common-Service-NAMER
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Shasta-Common-Service-EMEA
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Shasta-Common-Service-APAC
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Shasta-Common-Service-NAPAC
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Shasta-Configuration-Service-NAMER
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Shasta-Configuration-Service-EMEA
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Shasta-Configuration-Service-APAC
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Shasta-Configuration-Service-NAPAC
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Shasta-Merchandising-Manager-NAMER
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Shasta-Merchandising-Manager-EMEA
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Shasta-Merchandising-Manager-APAC
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Shasta-Merchandising-Manager-NAPAC
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Shasta-Mobile-Back-Office-NAMER
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Shasta-Mobile-Back-Office-EMEA
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Shasta-Mobile-Back-Office-APAC
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Shasta-Mobile-Back-Office-NAPAC
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Shasta-Web-Back-Office-NAMER
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Shasta-Web-Back-Office-EMEA
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Shasta-Web-Back-Office-APAC
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Shasta-Web-Back-Office-NAPAC
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Retail Insight
Operational
Insight AI Agent-NAMER
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Insight AI Agent-EMEA
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Insight AI Agent-APAC
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NCR Voyix Insight - SCO Package-NAMER
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NCR Voyix Insight - SCO Package-EMEA
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NCR Voyix Insight - SCO Package-APAC
Operational
NCR Voyix Insight - Store Ops Package-NAMER
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NCR Voyix Insight - Store Ops Package-EMEA
Operational
NCR Voyix Insight - Store Ops Package-APAC
Operational
Voyix Insight-NAMER
Operational
Voyix Insight-EMEA
Operational
Voyix Insight-APAC
Operational
Voyix Insight-GOV
Operational
Retail Loyalty
Operational
Voyix Loyalty (NVL)-NAMER
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Voyix Loyalty (NVL)-EMEA
Operational
Voyix Loyalty (NVL)-APAC
Operational
Support Engagement Tools
Operational
NCR Voyix Customer Portal-NAMER
Operational
NCR Voyix Customer Portal-EMEA
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NCR Voyix Customer Portal-APAC
Operational
ServiceNow Ticket Integration-NAMER
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ServiceNow Ticket Integration-EMEA
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ServiceNow Ticket Integration-APAC
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Telephony Support-NAMER
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Telephony Support-EMEA
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Telephony Support-APAC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Customer Portal Maintenance Jan 24, 2026 05:00-09:00 UTC
NCR Voyix will be performing planned system maintenance on the Customer Portal. During the maintenance window, users may experience temporary downtime or degraded system performance.
We appreciate your patience and understanding as we work to improve the stability and performance of our services.
Posted on Jan 20, 2026 - 15:30 UTC
We appreciate your patience and understanding as we work to improve the stability and performance of our services.
Posted on Jan 20, 2026 - 15:30 UTC
CMC EMEA January Patch and boot #15951 Jan 29, 2026 00:00-01:00 UTC
January 2026 patching to be applied to all Command Center servers including
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Posted on Jan 22, 2026 - 07:18 UTC
WebOrder Servers followed by reboot and rebalancing. This will also impact Ordering
Essentials and Online Ordering. Intermittent downtime up to an hour possible
Posted on Jan 22, 2026 - 07:18 UTC
CMC Namer January Patch and boot #15951 Jan 29, 2026 07:00-10:00 UTC
January 2026 patching to be Applied to backend, middleware and weborder
Command Center servers followed by reboot and rebalancing. This will including Web
Order and will impact Ordering Essentials or Online Ordering. Intermittent downtime
up to an hour possible
Posted on Jan 22, 2026 - 07:16 UTC
Command Center servers followed by reboot and rebalancing. This will including Web
Order and will impact Ordering Essentials or Online Ordering. Intermittent downtime
up to an hour possible
Posted on Jan 22, 2026 - 07:16 UTC