All Systems Operational
About This Site
Welcome to the new NCR Voyix status page - the place to view status of services hosted by NCR Voyix. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we update the status here. We mark it as “degraded performance” (yellow) when the service is partially available, and a “major outage” (red) when the service is completely unavailable.
Please go to the following link and view "Retail and Restaurant information products" to view the standard maintenance windows per line of business. https://www.ncrvoyix.com/company/support
ANNOUNCEMENTS:
Aloha Cloud
Operational
Aloha Cloud-NAMER
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Aloha Order Direct-NAMER
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Back Office-NAMER
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Console-NAMER
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Hospitality Data Platform-NAMER
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Hospitality Data Platform-EMEA
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Hospitality Data Platform-APAC
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Hospitality Data Platform-NAPAC
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Pulse Aloha Cloud API-NAMER
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Aloha Silver
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Momentum-NAMER
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Momentum-EMEA
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Silver Commerce-NAMER
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Silver Commerce-EMEA
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Silver Essentials-NAMER
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Silver Essentials-EMEA
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BSL Checkout
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Central Returns-NAMER
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Central Returns-EMEA
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Central Returns-APAC
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Central Returns-NAPAC
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Digital Coupons-NAMER
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Digital Coupons-EMEA
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Digital Coupons-APAC
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Digital Coupons-NAPAC
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Digital Coupons-GOV
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Emerald POS Configuration-NAMER
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Emerald POS Configuration-EMEA
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Emerald POS Configuration-APAC
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Emerald POS Configuration-NAPAC
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End of Day Service-NAMER
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End of Day Service-EMEA
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End of Day Service-APAC
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End of Day Service-NAPAC
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Picklist Assist-NAMER
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Picklist Assist-EMEA
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Picklist Assist-APAC
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Picklist Assist-NAPAC
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Pharmacy-NAMER
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Schedule Definition-NAMER
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Schedule Definition-EMEA
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Schedule Definition-APAC
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Schedule Definition-NAPAC
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Selling Cart Service-NAMER
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Selling Cart Service-EMEA
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Selling Cart Service-APAC
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Selling Cart Service-NAPAC
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Selling Configuration Service-NAMER
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Selling Configuration Service-EMEA
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Selling Configuration Service-APAC
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Selling Configuration Service-NAPAC
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Voyix Technical Docs-NAMER
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Voyix Technical Docs-EMEA
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Voyix Technical Docs-APAC
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Voyix Technical Docs-NAPAC
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WIC EBT-NAMER
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WIC EBT-EMEA
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WIC EBT-APAC
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WIC EBT-NAPAC
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BSL Consumer & Loyalty
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Consumer Data Management (CDM)-NAMER
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Consumer Data Management (CDM)-EMEA
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Consumer Data Management (CDM)-APAC
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Consumer Data Management (CDM)-NAPAC
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Consumer Data Management (CDM)-GOV
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Promotion Execution-NAMER
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Promotion Execution-EMEA
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Promotion Execution-APAC
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Promotion Execution-NAPAC
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Stored Value-NAMER
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Stored Value-EMEA
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Stored Value-APAC
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Stored Value-NAPAC
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BSL Data
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Site-NAMER
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Site-EMEA
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Site-APAC
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Site-NAPAC
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Site-GOV
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Tax Categories-NAMER
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Tax Categories-EMEA
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Tax Categories-APAC
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Tax Categories-NAPAC
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Transaction Document Management (TDM)-NAMER
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Transaction Document Management (TDM)-EMEA
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Transaction Document Management (TDM)-APAC
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Transaction Document Management (TDM)-NAPAC
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Transaction Document Management (TDM)-GOV
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BSL Items
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Catalog-NAMER
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Catalog-EMEA
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Catalog-APAC
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Catalog-GOV
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Catalog-NAPAC
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Catalog Storage Service-NAMER
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Catalog Storage Service-EMEA
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Catalog Storage Service-APAC
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Catalog Storage Service-NAPAC
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Catalog Storage Service-GOV
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Image-NAMER
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Image-EMEA
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Image-APAC
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Image-NAPAC
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BSL Menu
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Item Availability-NAMER
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Item Availability-EMEA
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Item Availability-APAC
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Item Availability-NAPAC
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Item Availability-GOV
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Menu v1-NAMER
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Menu v1-EMEA
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Menu v1-APAC
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Menu v1-NAPAC
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Menu V2-NAMER
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Menu V2-EMEA
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Menu V2-APAC
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Menu V2-NAPAC
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BSL Order
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Delivery-NAMER
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Delivery-EMEA
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Delivery-APAC
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Delivery-NAPAC
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Digital Receipt-NAMER
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Digital Receipt-EMEA
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Digital Receipt-APAC
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Digital Receipt-NAPAC
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Digital Receipt-GOV
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Fulfillment Capacity-NAMER
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Fulfillment Capacity-EMEA
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Fulfillment Capacity-APAC
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Fulfillment Capacity-NAPAC
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Fulfillment Time-NAMER
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Fulfillment Time-EMEA
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Fulfillment Time-APAC
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Fulfillment Time-NAPAC
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Order-NAMER
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Order-EMEA
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Order-APAC
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Order-NAPAC
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Order-GOV
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Order History-NAMER
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Order History-EMEA
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Order History-APAC
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Order History-NAPAC
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EDGE
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EDGE API-NAMER
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EDGE API-EMEA
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EDGE Data Sync-NAMER
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EDGE Data Sync-EMEA
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EDGE User Interface-NAMER
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EDGE User Interface-EMEA
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Freshop
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API-NAMER
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API-APAC
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API-GOV
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App-NAMER
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App-APAC
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App-GOV
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Data Processing-NAMER
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Data Processing-APAC
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Data Processing-GOV
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Third Party Integrations-NAMER
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Third Party Integrations-APAC
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Third Party Integrations-GOV
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Websites (AWS)-NAMER
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Websites (AWS)-APAC
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Websites (GCP)-NAMER
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Websites (GCP)-APAC
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Websites (GCP)-GOV
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Restaurant Engage
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Aloha Stored Value-NAMER
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Aloha Stored Value-EMEA
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Aloha Stored Value-APAC
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Cloud Connect-NAMER
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Cloud Connect-EMEA
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Cloud Connect-APAC
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Digital Ordering-NAMER
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Mobile Pay-NAMER
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Mobile Pay API-NAMER
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Online Ordering API-NAMER
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Online Ordering API-EMEA
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Online Ordering API-APAC
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Online Ordering API-NAPAC
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Online Ordering Classic-NAMER
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Online Ordering Classic-EMEA
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Online Ordering Classic-APAC
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Ordering Essentials-NAMER
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Ordering Essentials-EMEA
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Ordering Essentials-APAC
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Restaurant Manage
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Aloha Keyless Licensing-NAMER
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Aloha Upgrade Agent-NAMER
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Aloha Upgrade Agent-EMEA
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Aloha Upgrade Agent-APAC
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Command Center-NAMER
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Command Center-EMEA
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Command Center-APAC
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Command Center WebOrder-NAMER
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Command Center WebOrder-EMEA
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Command Center WebOrder-APAC
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Configuration Center-NAMER
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Configuration Center-EMEA
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Configuration Center-APAC
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Configuration Center API-NAMER
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Configuration Center API-EMEA
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Configuration Center API-APAC
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NCR Voyix Back Office (NBO)-NAMER
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NCR Voyix Back Office (NBO)-EMEA
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NCR Voyix Back Office (NBO)-APAC
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Radiant POS Management-NAMER
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Voyix Console-NAMER
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Voyix Virtual POS-NAMER
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Restaurant Order
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Intelligent Kitchen-NAMER
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Restaurant Reporting
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Aloha Insight-NAMER
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Aloha Insight-EMEA
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Aloha Insight-APAC
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NSS Event Logger-NAMER
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Pulse Aloha Cloud API-NAMER
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Pulse Realtime-NAMER
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Pulse Realtime API-NAMER
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Pulse Streaming-NAMER
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Retail Pocket Office
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Ingest-Data-NAMER
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Price-Batch-NAMER
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Pulse PCR-NAMER
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Shasta-Common-Service-NAMER
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Shasta-Common-Service-EMEA
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Shasta-Common-Service-APAC
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Shasta-Common-Service-NAPAC
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Shasta-Configuration-Service-NAMER
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Shasta-Configuration-Service-EMEA
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Shasta-Configuration-Service-APAC
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Shasta-Configuration-Service-NAPAC
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Shasta-Merchandising-Manager-NAMER
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Shasta-Merchandising-Manager-EMEA
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Shasta-Merchandising-Manager-APAC
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Shasta-Merchandising-Manager-NAPAC
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Shasta-Mobile-Back-Office-NAMER
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Shasta-Mobile-Back-Office-EMEA
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Shasta-Mobile-Back-Office-APAC
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Shasta-Mobile-Back-Office-NAPAC
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Shasta-Web-Back-Office-NAMER
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Shasta-Web-Back-Office-EMEA
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Shasta-Web-Back-Office-APAC
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Shasta-Web-Back-Office-NAPAC
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Retail Insight
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Insight AI Agent-NAMER
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Insight AI Agent-EMEA
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Insight AI Agent-APAC
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NCR Voyix Insight - SCO Package-NAMER
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NCR Voyix Insight - SCO Package-EMEA
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NCR Voyix Insight - SCO Package-APAC
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NCR Voyix Insight - Store Ops Package-NAMER
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NCR Voyix Insight - Store Ops Package-EMEA
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NCR Voyix Insight - Store Ops Package-APAC
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Voyix Insight-NAMER
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Voyix Insight-EMEA
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Voyix Insight-APAC
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Voyix Insight-GOV
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Retail Loyalty
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Voyix Loyalty (NVL)-NAMER
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Voyix Loyalty (NVL)-EMEA
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Voyix Loyalty (NVL)-APAC
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Support Engagement Tools
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NCR Voyix Customer Portal-NAMER
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NCR Voyix Customer Portal-EMEA
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NCR Voyix Customer Portal-APAC
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ServiceNow Ticket Integration-NAMER
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ServiceNow Ticket Integration-EMEA
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ServiceNow Ticket Integration-APAC
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Telephony Support-NAMER
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Telephony Support-EMEA
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Telephony Support-APAC
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Secure Pay
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Secure Pay-NAMER
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Secure Pay Portal-NAMER
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Voyix Connect
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Common Environment Authorizer Service-NAMER
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Common Environment Processor Service-NAMER
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Government Environment Authorizer Service-GOV
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Government Environment Processor Service-GOV
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Hospitality Environment Authorizer Service-NAMER
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Hospitality Environment Processor Service-NAMER
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Online Transaction Processing - Restaurant-NAMER
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Online Transaction Processing - Retail-NAMER
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Third Party Processors-NAMER
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Voyix Connect Gateway - Restaurant-NAMER
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Voyix Connect Gateway - Retail-NAMER
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Voyix Connect Reporting - Restaurant-NAMER
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Voyix Connect Reporting - Retail-NAMER
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WebEPS (eCommerce) - Restaurant-NAMER
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WebEPS (eCommerce) - Retail-NAMER
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Voyix Pay
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Merchant Reporting Portal-NAMER
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NCR Voyix Processor (NVP)-NAMER
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Settlement & Funding-NAMER
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Virtual Terminal-NAMER
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Voyix Pay-NAMER
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance: ServerEPS Phase 2 Development May 21, 2026 09:00-15:00 UTC
The service will undergo scheduled software and database maintenance to deploy enhancements supporting the ServerEPS Phase 2 deployment. During the maintenance window, interruptions are expected for non-transactional features only while updates are applied and validated. Transaction processing is not expected to be impacted.
What’s Changing:
The NCR Voyix Team will deploy the latest enhancements and bug fixes.
Maintenance Window:
09:00 AM–04:00 PM UTC (05:30 AM–11:30 AM Eastern).
Customer / Service Impact:
Customers may experience intermittent interruptions or brief connectivity issues when accessing reporting and configuration change functionality during the maintenance activities. Any such interruptions are expected to be temporary and limited to the maintenance window. Transaction processing is not expected to be impacted.
Posted on May 15, 2026 - 19:24 UTC
What’s Changing:
The NCR Voyix Team will deploy the latest enhancements and bug fixes.
Maintenance Window:
09:00 AM–04:00 PM UTC (05:30 AM–11:30 AM Eastern).
Customer / Service Impact:
Customers may experience intermittent interruptions or brief connectivity issues when accessing reporting and configuration change functionality during the maintenance activities. Any such interruptions are expected to be temporary and limited to the maintenance window. Transaction processing is not expected to be impacted.
Posted on May 15, 2026 - 19:24 UTC
NCR Voyix Connect Datacenter Migration – Retail Jun 2, 2026 05:00-11:00 UTC
NCR Voyix will be utilizing this extended maintenance on Tuesday June 2, 2026, to perform the data center migration for the Common (Retail) environment from 01:00 AM EDT until 07:00 am EDT.
Important Information and Guidance:
• Voyix Connect (WebClient) Reporting will not be accessible during the maintenance window.
• No impact to payment processing is expected during the maintenance window.
If you have questions or require assistance, please contact your Account Manager or Customer Support at: 1.800.433.0355 or Voyix Connect Customer Support at connectedpayments.support@ncrvoyix.com.
Regards,
NCR Voyix
Posted on May 15, 2026 - 17:32 UTC
Important Information and Guidance:
• Voyix Connect (WebClient) Reporting will not be accessible during the maintenance window.
• No impact to payment processing is expected during the maintenance window.
If you have questions or require assistance, please contact your Account Manager or Customer Support at: 1.800.433.0355 or Voyix Connect Customer Support at connectedpayments.support@ncrvoyix.com.
Regards,
NCR Voyix
Posted on May 15, 2026 - 17:32 UTC