Configuration Center (CFC) Maintenance- EMEA
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 2026 - 23:00 UTC
Scheduled - We will be undergoing maintenance on Configuration Center (CFC) in the EMEA region.

There is the potential for sporadic connectivity for up to 15 minutes within the first hour of the maintenance.
Sep 16, 2026 23:00 - Sep 17, 2026 02:00 UTC

About This Site

Welcome to the new NCR Voyix status page - the place to view status of services hosted by NCR Voyix. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we update the status here. We mark it as “degraded performance” (yellow) when the service is partially available, and a “major outage” (red) when the service is completely unavailable.

Please go to the following link and view "Retail and Restaurant information products" to view the standard maintenance windows per line of business. https://www.ncrvoyix.com/company/support

ANNOUNCEMENTS:

Uptime over the past 90 days. View historical uptime.
Aloha Cloud Operational
Aloha Cloud-NAMER Operational
Aloha Order Direct-NAMER Operational
Back Office-NAMER Operational
Console-NAMER Operational
Hospitality Data Platform-NAMER Operational
Hospitality Data Platform-EMEA Operational
Hospitality Data Platform-APAC Operational
Hospitality Data Platform-NAPAC Operational
Aloha Silver Operational
Momentum-NAMER Operational
Momentum-EMEA Operational
Silver Commerce-NAMER Operational
Silver Commerce-EMEA Operational
Silver Essentials-NAMER Operational
Silver Essentials-EMEA Operational
BSL Checkout Operational
Central Returns-NAMER Operational
Central Returns-EMEA Operational
Central Returns-APAC Operational
Central Returns-NAPAC Operational
Digital Coupons-NAMER Operational
Digital Coupons-EMEA Operational
Digital Coupons-APAC Operational
Digital Coupons-NAPAC Operational
Digital Coupons-GOV Operational
Emerald POS Configuration-NAMER Operational
Emerald POS Configuration-EMEA Operational
Emerald POS Configuration-APAC Operational
Emerald POS Configuration-NAPAC Operational
End of Day Service-NAMER Operational
End of Day Service-EMEA Operational
End of Day Service-APAC Operational
End of Day Service-NAPAC Operational
Picklist Assist-NAMER Operational
Picklist Assist-EMEA Operational
Picklist Assist-APAC Operational
Picklist Assist-NAPAC Operational
Pharmacy-NAMER Operational
Schedule Definition-NAMER Operational
Schedule Definition-EMEA Operational
Schedule Definition-APAC Operational
Schedule Definition-NAPAC Operational
Selling Cart Service-NAMER Operational
Selling Cart Service-EMEA Operational
Selling Cart Service-APAC Operational
Selling Cart Service-NAPAC Operational
Selling Configuration Service-NAMER Operational
Selling Configuration Service-EMEA Operational
Selling Configuration Service-APAC Operational
Selling Configuration Service-NAPAC Operational
WIC EBT-NAMER Operational
WIC EBT-EMEA Operational
WIC EBT-APAC Operational
WIC EBT-NAPAC Operational
BSL Consumer & Loyalty Operational
Consumer Data Management (CDM)-NAMER Operational
Consumer Data Management (CDM)-EMEA Operational
Consumer Data Management (CDM)-APAC Operational
Consumer Data Management (CDM)-NAPAC Operational
Consumer Data Management (CDM)-GOV Operational
Promotion Execution-NAMER Operational
Promotion Execution-EMEA Operational
Promotion Execution-APAC Operational
Promotion Execution-NAPAC Operational
Stored Value-NAMER Operational
Stored Value-EMEA Operational
Stored Value-APAC Operational
Stored Value-NAPAC Operational
BSL Data Operational
Site-NAMER Operational
Site-EMEA Operational
Site-APAC Operational
Site-NAPAC Operational
Site-GOV Operational
Tax Categories-NAMER Operational
Tax Categories-EMEA Operational
Tax Categories-APAC Operational
Tax Categories-NAPAC Operational
Transaction Document Management (TDM)-NAMER Operational
Transaction Document Management (TDM)-EMEA Operational
Transaction Document Management (TDM)-APAC Operational
Transaction Document Management (TDM)-NAPAC Operational
Transaction Document Management (TDM)-GOV Operational
BSL Items Operational
Catalog-NAMER Operational
Catalog-EMEA Operational
Catalog-APAC Operational
Catalog-GOV Operational
Catalog-NAPAC Operational
Catalog Storage Service-NAMER Operational
Catalog Storage Service-EMEA Operational
Catalog Storage Service-APAC Operational
Catalog Storage Service-NAPAC Operational
Catalog Storage Service-GOV Operational
Image-NAMER Operational
Image-EMEA Operational
Image-APAC Operational
Image-NAPAC Operational
BSL Menu Operational
Item Availability-NAMER Operational
Item Availability-EMEA Operational
Item Availability-APAC Operational
Item Availability-NAPAC Operational
Item Availability-GOV Operational
Menu v1-NAMER Operational
Menu v1-EMEA Operational
Menu v1-APAC Operational
Menu v1-NAPAC Operational
Menu V2-NAMER Operational
Menu V2-EMEA Operational
Menu V2-APAC Operational
Menu V2-NAPAC Operational
BSL Order Operational
Delivery-NAMER Operational
Delivery-EMEA Operational
Delivery-APAC Operational
Delivery-NAPAC Operational
Digital Receipt-NAMER Operational
Digital Receipt-EMEA Operational
Digital Receipt-APAC Operational
Digital Receipt-NAPAC Operational
Digital Receipt-GOV Operational
Fulfillment Capacity-NAMER Operational
Fulfillment Capacity-EMEA Operational
Fulfillment Capacity-APAC Operational
Fulfillment Capacity-NAPAC Operational
Fulfillment Time-NAMER Operational
Fulfillment Time-EMEA Operational
Fulfillment Time-APAC Operational
Fulfillment Time-NAPAC Operational
Order-NAMER Operational
Order-EMEA Operational
Order-APAC Operational
Order-NAPAC Operational
Order-GOV Operational
Order History-NAMER Operational
Order History-EMEA Operational
Order History-APAC Operational
Order History-NAPAC Operational
EDGE Operational
EDGE API-NAMER Operational
EDGE API-EMEA Operational
EDGE Data Sync-NAMER Operational
EDGE Data Sync-EMEA Operational
EDGE User Interface-NAMER Operational
EDGE User Interface-EMEA Operational
Freshop Operational
API-NAMER Operational
API-APAC Operational
API-GOV Operational
App-NAMER Operational
App-APAC Operational
App-GOV Operational
Data Processing-NAMER Operational
Data Processing-APAC Operational
Data Processing-GOV Operational
Third Party Integrations-NAMER Operational
Third Party Integrations-APAC Operational
Third Party Integrations-GOV Operational
Websites (AWS)-NAMER Operational
Websites (AWS)-APAC Operational
Websites (GCP)-NAMER Operational
Websites (GCP)-APAC Operational
Websites (GCP)-GOV Operational
Restaurant Engage Operational
Aloha Stored Value-NAMER Operational
Aloha Stored Value-EMEA Operational
Aloha Stored Value-APAC Operational
Cloud Connect-NAMER Operational
Cloud Connect-EMEA Operational
Cloud Connect-APAC Operational
Digital Ordering-NAMER Operational
Mobile Pay-NAMER Operational
Mobile Pay API-NAMER Operational
Online Ordering API-NAMER Operational
Online Ordering API-EMEA Operational
Online Ordering API-APAC Operational
Online Ordering API-NAPAC Operational
Online Ordering Classic-NAMER Operational
Online Ordering Classic-EMEA Operational
Online Ordering Classic-APAC Operational
Ordering Essentials-NAMER Operational
Ordering Essentials-EMEA Operational
Ordering Essentials-APAC Operational
Restaurant Manage Under Maintenance
Aloha Keyless Licensing-NAMER Operational
Aloha Keyless Licensing-EMEA Operational
Aloha Keyless Licensing-APAC Operational
Aloha Keyless Licensing-NAPAC Operational
Aloha Upgrade Agent-NAMER Operational
Aloha Upgrade Agent-EMEA Operational
Aloha Upgrade Agent-APAC Operational
Command Center-NAMER Operational
Command Center-EMEA Operational
Command Center-APAC Operational
Command Center WebOrder-NAMER Operational
Command Center WebOrder-EMEA Operational
Command Center WebOrder-APAC Operational
Configuration Center-NAMER Operational
Configuration Center-EMEA Under Maintenance
Configuration Center-APAC Operational
Configuration Center API-NAMER Operational
Configuration Center API-EMEA Operational
Configuration Center API-APAC Operational
NCR Voyix Back Office (NBO)-NAMER Operational
NCR Voyix Back Office (NBO)-EMEA Operational
NCR Voyix Back Office (NBO)-APAC Operational
Radiant POS Management-NAMER Operational
Voyix Console-NAMER Operational
Voyix Virtual POS-NAMER Operational
Restaurant Order Operational
Intelligent Kitchen-NAMER Operational
Restaurant Reporting Operational
Aloha Insight-NAMER Operational
Aloha Insight-EMEA Operational
Aloha Insight-APAC Operational
NSS Event Logger-NAMER Operational
Pulse Aloha Cloud API-NAMER Operational
Pulse Realtime-NAMER Operational
Pulse Realtime API-NAMER Operational
Pulse Streaming-NAMER Operational
Retail-Cash Office Operational
Voyix Cash Office-NAMER Operational
Voyix Cash Office-EMEA Operational
Voyix Cash Office-APAC Operational
Voyix Cash Office-NAPAC Operational
Retail Insight Operational
Insight AI Agent-NAMER Operational
Insight AI Agent-EMEA Operational
Insight AI Agent-APAC Operational
NCR Voyix Insight - SCO Package-NAMER Operational
NCR Voyix Insight - SCO Package-EMEA Operational
NCR Voyix Insight - SCO Package-APAC Operational
NCR Voyix Insight - Store Ops Package-NAMER Operational
NCR Voyix Insight - Store Ops Package-EMEA Operational
NCR Voyix Insight - Store Ops Package-APAC Operational
Voyix Insight-NAMER Operational
Voyix Insight-EMEA Operational
Voyix Insight-APAC Operational
Voyix Insight-GOV Operational
Retail Loyalty Operational
Voyix Loyalty (NVL)-NAMER Operational
Voyix Loyalty (NVL)-EMEA Operational
Voyix Loyalty (NVL)-APAC Operational
Retail Pocket Office Operational
Ingest-Data-NAMER Operational
Price-Batch-NAMER Operational
Pulse PCR-NAMER Operational
Shasta-Common-Service-NAMER Operational
Shasta-Common-Service-EMEA Operational
Shasta-Common-Service-APAC Operational
Shasta-Common-Service-NAPAC Operational
Shasta-Configuration-Service-NAMER Operational
Shasta-Configuration-Service-EMEA Operational
Shasta-Configuration-Service-APAC Operational
Shasta-Configuration-Service-NAPAC Operational
Shasta-Merchandising-Manager-NAMER Operational
Shasta-Merchandising-Manager-EMEA Operational
Shasta-Merchandising-Manager-APAC Operational
Shasta-Merchandising-Manager-NAPAC Operational
Shasta-Mobile-Back-Office-NAMER Operational
Shasta-Mobile-Back-Office-EMEA Operational
Shasta-Mobile-Back-Office-APAC Operational
Shasta-Mobile-Back-Office-NAPAC Operational
Shasta-Web-Back-Office-NAMER Operational
Shasta-Web-Back-Office-EMEA Operational
Shasta-Web-Back-Office-APAC Operational
Shasta-Web-Back-Office-NAPAC Operational
Retail Voyix POS-EX Operational
Central Configuration Management (CCM)-NAMER Operational
Central Configuration Management (CCM)-EMEA Operational
Central Configuration Management (CCM)-APAC Operational
Central Configuration Management (CCM)-NAPAC Operational
Selling Services-NAMER Operational
Selling Services-EMEA Operational
Selling Services-APAC Operational
Selling Services-NAPAC Operational
Support Engagement Tools Operational
NCR Voyix Customer Portal-NAMER Operational
NCR Voyix Customer Portal-EMEA Operational
NCR Voyix Customer Portal-APAC Operational
ServiceNow Ticket Integration-NAMER Operational
ServiceNow Ticket Integration-EMEA Operational
ServiceNow Ticket Integration-APAC Operational
Telephony Support-NAMER Operational
Telephony Support-EMEA Operational
Telephony Support-APAC Operational
Secure Pay Operational
Secure Pay-NAMER Operational
Secure Pay Portal-NAMER Operational
Voyix Connect Operational
Common Environment Authorizer Service-NAMER Operational
Common Environment Processor Service-NAMER Operational
Government Environment Authorizer Service-GOV Operational
Government Environment Processor Service-GOV Operational
Hospitality Environment Authorizer Service-NAMER Operational
Hospitality Environment Processor Service-NAMER Operational
Online Transaction Processing - Restaurant-NAMER Operational
Online Transaction Processing - Retail-NAMER Operational
Third Party Processors-NAMER Operational
Voyix Connect Gateway - Restaurant-NAMER Operational
Voyix Connect Gateway - Retail-NAMER Operational
Voyix Connect Reporting - Restaurant-NAMER Operational
Voyix Connect Reporting - Retail-NAMER Operational
WebEPS (eCommerce) - Restaurant-NAMER Operational
WebEPS (eCommerce) - Retail-NAMER Operational
Voyix Pay Operational
Merchant Reporting Portal-NAMER Operational
NCR Voyix Processor (NVP)-NAMER Operational
Settlement & Funding-NAMER Operational
Virtual Terminal-NAMER Operational
Voyix Pay-NAMER Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

EDGE Planned Maintenance - NAMER Sep 17, 2026 05:00-09:00 UTC

NCR Voyix will be performing maintenance for the EDGE Cloud Platform during this time. Certain services in the cloud will be unavailable during this time,

Store trading will not be affected
Posted on Sep 15, 2026 - 15:50 UTC

Voyix Connect - Common (Retail) Maintenance Phase 1 Sep 17, 2026 05:00-12:00 UTC

We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement activity may be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Posted on Sep 14, 2026 - 10:31 UTC

Scheduled GCP Update Sep 17, 2026 06:00-08:00 UTC

Please be advised that we will be performing scheduled server maintenance during the designated maintenance window.

This maintenance is being conducted to enhance system performance, strengthen security, and improve overall platform stability and reliability.

We do not expect any service interruption or downtime as a result of this maintenance activity. However, as with any infrastructure change, there is a minimal possibility of brief, intermittent service impacts during the maintenance window.

Our teams will actively monitor the environment throughout the maintenance period and work to promptly address any unforeseen issues should they arise.

We appreciate your patience and understanding as we complete these important updates. Additional information and updates will be provided on this status page if necessary.
Posted on Sep 09, 2026 - 18:10 UTC

EDGE Planned Maintenance - EMEA Sep 18, 2026 17:00-21:00 UTC

NCR Voyix will be performing maintenance for the EDGE Cloud Platform during this time. Certain services in the cloud will be unavailable during this time,

Store trading will not be affected
Posted on Sep 15, 2026 - 15:57 UTC

Voyix Connect Maintenance - Rescheduled Sep 22, 2026 03:00-09:00 UTC

Update - Please note that the date has been rescheduled for this maintenance.
Sep 11, 2026 - 17:13 UTC
Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to the secondary data center to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement activity may be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Sep 04, 2026 - 12:34 UTC

Action Required: Update Portal Access to Secure HTTPS URL Before September 22 Sep 22, 2026 04:00-05:00 UTC

To enhance security and align with current compliance standards, Voyix Connect is retiring legacy HTTP access and requiring secure HTTPS connections for all portal access.

What Is Changing
• Effective September 22, access through the following URL will no longer be available: http://www.servereps.com
• The secure HTTPS URL will remain unchanged and fully supported: https://www.servereps.com
• All portal functionality and services will continue to operate normally.

Recommended actions:
• Update browser bookmarks and favorites
• Update internal documentation and training materials
• Review scripts, monitoring tools, and automated processes
• Verify all portal references use the HTTPS URL

If you have questions or need support updating your environment, please contact the Voyix Connect Support team at voyixconnect.support@ncrvoyix.com
Posted on Sep 08, 2026 - 17:27 UTC

North America - Pulse store-side deployment 20.47.0 Phase 2 Sep 23, 2026 09:30-11:30 UTC

We are performing a Pulse store-side upgrade. Transactions might be delayed during this time for Pulse real-time US and Pulse real-time API US.
Posted on Sep 03, 2026 - 17:00 UTC

Voyix Connect Common (Retail) maintenance - Phase 2 Sep 24, 2026 10:32-16:32 UTC

We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement activity may be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Posted on Sep 14, 2026 - 10:33 UTC

North America - Pulse store-side deployment 20.47.0 Phase 3 Sep 30, 2026 09:30-11:30 UTC

We are performing a Pulse store-side upgrade. Transactions might be delayed during this time for Pulse real-time US and Pulse real-time API US.
Posted on Sep 03, 2026 - 17:03 UTC

Upcoming Final CFC Database Migration - NAMER Oct 6, 2026 04:00-08:00 UTC

As part of our ongoing infrastructure modernization efforts, we will be performing the final migration of all CFC databases to our new Server farm.

We anticipate only a brief period of service interruption for CFC during the migration process.
________________________________________

Frequently Asked Questions
What should I do if I need to make a change while CFC is unavailable?
• Use Offline Mode within CFC to make the required changes.
• Once CFC is back online, your changes will automatically synchronize with the new database environment.

Are any pre-checks or configuration changes required before the migration?
• No. There are no customer-side changes or actions required prior to the migration.

If you have any questions or concerns, please reach out to NCR Voyix Support or your Account Executive.
Posted on Sep 15, 2026 - 18:04 UTC

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Third Party Processor Offline Transaction Processing- Degraded Performance
Resolved - Service has been restored, and the issue affecting a Third-Party Processor has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Sep 16, 17:56 UTC
Update - We continue to investigate the issue affecting a Third-Party Processor.

Our teams remain actively engaged and focused on restoring any affected service.

We will provide the next update by 13:15 ET or sooner if additional information becomes available.
Sep 16, 16:19 UTC
Update - We are investigating a service issue affecting a Third-Party Processor. Customers may experience a delay in processing offline transactions.

Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 12:15 ET, or sooner if additional information becomes available.
Sep 16, 15:16 UTC
Investigating - We are investigating an issue involving a Third-Party Processor.

We have not yet been able to confirm if components used by you are impacted. Our teams are investigating further.
Sep 16, 14:42 UTC
Degraded Performance NOLO EMEA
Resolved - Service has been restored, and the issue affecting Online Ordering has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Sep 16, 14:49 UTC
Identified - We have identified the issue affecting Online Ordering and are actively working to resolve it and restore service.

We will provide the next update by 11:15 ET, or sooner if additional information becomes available.
Sep 16, 14:14 UTC
Scheduled Release deployment 2.107.3 Notification – Pos EX CCM
Completed - The scheduled maintenance has been completed.
Sep 16, 13:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:03 UTC
Scheduled - Dear Valued Customer,

At NCR Voyix, your experience and satisfaction remain our highest priority. We are committed to continually enhancing the performance, reliability, and security of our services.

We would like to inform you of an upcoming scheduled maintenance activity to deploy a new release for POS EX CCM.

Maintenance Details
• Activity: New Release Deployment
• Impact: No service disruption is expected during this maintenance window for POS EX CCM.

This activity has been carefully scheduled during off-peak hours to further minimize any potential impact to your operations. Our teams will closely monitor the deployment and work efficiently to ensure a smooth and timely completion.

No action is required from your side.

We appreciate your continued trust in NCR Voyix. Should you have any questions or require assistance, please contact our support team. If you experience any issues following the maintenance, we are ready to assist you promptly.

Thank you for your partnership.
Sep 15, 13:41 UTC
Scheduled Release deployment 2.107.6 Notification – Pos EX Services
Completed - The scheduled maintenance has been completed.
Sep 16, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:02 UTC
Scheduled - Dear Valued Customer,

At NCR Voyix, your experience and satisfaction remain our highest priority. We are committed to continually enhancing the performance, reliability, and security of our services.

We would like to inform you of an upcoming scheduled maintenance activity to deploy a new release for POS EX Services.

Maintenance Details
• Activity: New Release Deployment
• Impact: No service disruption is expected during this maintenance window for POS EX Services.

This activity has been carefully scheduled during off-peak hours to further minimize any potential impact to your operations. Our teams will closely monitor the deployment and work efficiently to ensure a smooth and timely completion.

No action is required from your side.

We appreciate your continued trust in NCR Voyix. Should you have any questions or require assistance, please contact our support team. If you experience any issues following the maintenance, we are ready to assist you promptly.

Thank you for your partnership.
Sep 15, 13:40 UTC
Scheduled Release deployment 2.107.3 Notification – Pos EX CCM
Completed - The scheduled maintenance has been completed.
Sep 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 UTC
Scheduled - Dear Valued Customer,

At NCR Voyix, your experience and satisfaction remain our highest priority. We are committed to continually enhancing the performance, reliability, and security of our services.

We would like to inform you of an upcoming scheduled maintenance activity to deploy a new release for POS EX CCM.

Maintenance Details
• Activity: New Release Deployment
• Impact: No service disruption is expected during this maintenance window for POS EX CCM.

This activity has been carefully scheduled during off-peak hours to further minimize any potential impact to your operations. Our teams will closely monitor the deployment and work efficiently to ensure a smooth and timely completion.

No action is required from your side.

We appreciate your continued trust in NCR Voyix. Should you have any questions or require assistance, please contact our support team. If you experience any issues following the maintenance, we are ready to assist you promptly.

Thank you for your partnership.
Sep 15, 13:41 UTC
Scheduled Release deployment 2.107.6 Notification – Pos EX Services
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:01 UTC
Scheduled - Dear Valued Customer,

At NCR Voyix, your experience and satisfaction remain our highest priority. We are committed to continually enhancing the performance, reliability, and security of our services.

We would like to inform you of an upcoming scheduled maintenance activity to deploy a new release for POS EX Services.

Maintenance Details
• Activity: New Release Deployment
• Impact: No service disruption is expected during this maintenance window for POS EX Services.

This activity has been carefully scheduled during off-peak hours to further minimize any potential impact to your operations. Our teams will closely monitor the deployment and work efficiently to ensure a smooth and timely completion.

No action is required from your side.

We appreciate your continued trust in NCR Voyix. Should you have any questions or require assistance, please contact our support team. If you experience any issues following the maintenance, we are ready to assist you promptly.

Thank you for your partnership.
Sep 15, 13:37 UTC
North America - Pulse store-side deployment 20.47.0 Phase 1
Completed - The scheduled maintenance has been completed.
Sep 16, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:30 UTC
Scheduled - We are performing a Pulse store-side upgrade.

Transactions might be delayed during this time for Pulse real-time US and Pulse real-time API US.
Sep 15, 12:05 UTC
Investigating | Central Configuration Manager Degraded Performance for Namer Region
Resolved - Service has been restored, and the issue affecting Central Configuration Manager has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Sep 16, 10:15 UTC
Investigating - We are investigating a service issue affecting NCR Voyix POS-EX /Central Configuration Manager. Customers may experience inability to access Central Configuration Manager.

Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 06:50 AM EDT, or sooner if additional information becomes available.
Sep 16, 09:51 UTC
Scheduled GCP Updates
Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 06:00 UTC
Scheduled - Please be advised that we will be performing scheduled server maintenance during the designated maintenance window.

During this time, you may experience brief service interruptions, intermittent connectivity issues, or temporary unavailability of certain services. Our teams will work diligently to minimize any impact and complete the maintenance as efficiently as possible.

These updates are necessary to enhance system performance, strengthen security, and improve overall platform stability and reliability.

We appreciate your patience and understanding as we complete this important work. Updates will be provided on this status page as necessary throughout the maintenance window.

Thank you for your continued partnership.
Sep 9, 18:00 UTC
Online Ordering: Degraded Performance
Resolved - Service has been restored, and the issue affecting manual import service has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Sep 16, 05:39 UTC
Identified - We have identified the issue affecting Manual Import service and are actively working to resolve it and restore service.

Customers may continue to experience manual imports are unavailable while this work is underway.

We will provide the next update within an hour, or sooner if additional information becomes available.
Sep 16, 04:45 UTC
Online Ordering Planned Maintenance - EMEA
Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:00 UTC
Scheduled - NCR Voyix is planning infrastructure enhancements within the EMEA production SQL Server environment.

These activities are currently scheduled to begin at the EMEA region on August 16, 2026, at 00:00 UTC time for 4 hours,

Customers utilizing the EMEA SQL production environment may experience temporary service interruptions or periods of unavailability during scheduled maintenance windows.

NCR Voyix Infrastructure and Database teams will carefully plan and execute these activities to minimize customer impact and restore services promptly following validation of each maintenance phase. Technical teams will actively monitor the environment throughout the process to help ensure a smooth transition.

We appreciate your partnership, patience, and understanding as we complete these enhancements, which are designed to improve the reliability, performance, security, and scalability of the Aloha Online Ordering platform.

If you have any questions, please contact your NCR Voyix representative or NCR Voyix Support.
Sep 10, 12:25 UTC

Sep 15, 2026

Voyix Connect Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 12:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:30 UTC
Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement activity may be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Sep 11, 13:14 UTC

Sep 14, 2026

Investigating | Aloha Cloud: Degraded Performance with Printing for a Subset of Customers
Resolved - Service has been restored, and the issue affecting Aloha Cloud Printing has been resolved. We will continue to monitor.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Sep 14, 23:55 UTC
Investigating - We are investigating a service issue affecting Aloha Cloud. Customers may experience Printing degradation.

Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 20:00 ET, or sooner if additional information becomes available.
Sep 14, 23:09 UTC

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Emergency Maintenance - Configuration Center (CFC) - APAC
Completed - This maintenance has been completed.
Sep 10, 16:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 15:00 UTC
Update - The Timing for this Maintenance has been updated to 15:00UTC which is 1:00am AEST.
Sep 9, 11:27 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 17:28 UTC
Scheduled - We will be undergoing emergency maintenance on Configuration Center (CFC) in the APAC region.

There is the potential for sporadic connectivity for up to 15 minutes within the first hour of the maintenance.
Sep 8, 17:17 UTC
Voyix Connect Maintenance - Hospitality
Completed - The scheduled maintenance has been completed.
Sep 10, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:30 UTC
Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic between the data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Thank You,
NCR Voyix
Aug 31, 16:33 UTC
Voyix Connect Maintenance - Common (Retail)
Completed - The scheduled maintenance has been completed.
Sep 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 05:00 UTC
Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic between the data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Thank You,
NCR Voyix
Aug 31, 16:37 UTC
Rescheduled Maintenance Notification – Aloha Cloud Momentum
Completed - The scheduled maintenance has been completed.
Sep 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 UTC
Scheduled - This notification is to inform you of an emergency maintenance activity scheduled for the Aloha Cloud Momentum production environment.

Maintenance Details

Application: Aloha Cloud Momentum
Date: September 10, 2026
Start Time: 06:00 UTC (2:00 AM Eastern Time)

This emergency maintenance window has been scheduled to deploy a production release and ensure continued service improvements and platform readiness. Appropriate monitoring and validation activities will be performed throughout the deployment.

If you have any questions or require additional information, please contact Support.
Aug 31, 18:49 UTC

Sep 9, 2026

Rescheduled Maintenance Notification – Aloha Cloud Back Office
Completed - The scheduled maintenance has been completed.
Sep 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 21:17 UTC
Scheduled - This notification is to inform you of an emergency maintenance activity scheduled for the Aloha Cloud Back Office production environment.

Maintenance Details

Application: Aloha Cloud Back Office
Date: September 9, 2026
Start Time: 05:00 UTC (1:00 AM Eastern Time)

As part of this emergency maintenance event, a production release will be implemented to support ongoing platform enhancements and operational stability. The implementation will be closely managed by the Aloha Cloud team.

If you have any questions or require additional information, please contact Support.
Sep 9, 18:44 UTC

Sep 8, 2026

Voyix Connect Maintenance - Hospitality
Completed - The scheduled maintenance has been completed.
Sep 8, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 09:30 UTC
Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic between the data centers to not impact transactions.

WebClient Reporting may be unavailable during the maintenance window, with potential intermittent impact after the window concludes.
Sep 4, 15:19 UTC
Voyix Connect Maintenance - Common (Retail)
Completed - The scheduled maintenance has been completed.
Sep 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 05:00 UTC
Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic between the data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Thank You,
NCR Voyix
Aug 31, 16:36 UTC
Rescheduled Maintenance Notification – Aloha Cloud POS
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 05:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 21:21 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 21:19 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 21:13 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 21:10 UTC
Scheduled - This notification is to inform you of an emergency maintenance activity scheduled for the Aloha Cloud POS and Aloha Cloud Middleware production environments.

Maintenance Details:

Application: Aloha Cloud POS
Date: September 8, 2026
Start Time: 05:00 UTC (1:00 AM Eastern Time)
Duration: 30 Minutes

Aloha Cloud Middleware
Date: September 8, 2026
Start Time: 06:00 UTC (2:00 am EST)
Duration: 30 Minutes

This maintenance is being performed to deploy a production release and ensure continued platform stability and service improvements. Any anticipated customer impact will be minimized and monitored closely throughout the deployment window.

If you have any questions or require additional information, please contact support.
Aug 31, 18:39 UTC
Upcoming Planned Maintenance – SQL Server Infrastructure Upgrade - EMEA
Completed - The scheduled maintenance has been completed.
Sep 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 01:00 UTC
Scheduled - At NCR Voyix, customer satisfaction and platform reliability remain our highest priorities. As part of our ongoing commitment to delivering a secure, stable, and high-performing Aloha Online Ordering experience, NCR Voyix is planning infrastructure enhancements within the EMEA production SQL Server environment.

These activities are currently scheduled to begin at the EMEA region on August 19, 2026, at 02:00 EMEA time for 3 hours,

Customers utilizing the EMEA SQL production environment may experience temporary service interruptions or periods of unavailability during scheduled maintenance windows.

NCR Voyix Infrastructure and Database teams will carefully plan and execute these activities to minimize customer impact and restore services promptly following validation of each maintenance phase. Technical teams will actively monitor the environment throughout the process to help ensure a smooth transition.

We appreciate your partnership, patience, and understanding as we complete these enhancements, which are designed to improve the reliability, performance, security, and scalability of the Aloha Online Ordering platform.

If you have any questions, please contact your NCR Voyix representative or NCR Voyix Support.
Aug 27, 17:33 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Voyix Connect Maintenance - Gov
Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:00 UTC
Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic between the data centers to not impact transactions.

This will only impact the Voyix Government Connections for WebEPS, Online Transaction Processing, and WebClient Reporting.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Thank You,
NCR Voyix
Aug 31, 16:28 UTC
Aloha Order Direct new version release - NAMER
Completed - The scheduled maintenance has been completed.
Sep 3, 09:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:01 UTC
Scheduled - Scheduled - Deployment of new versions of Aloha Order Direct.

Backend version: 1.0.1834
Frontend version: 1.0.1123
Admin Panel version: 1.0.1366

Release notes are available at https://docs.ncrvoyix.com/restaurant/aloha-order-direct/about/release_notes

Regards,
NCR Voyix
Sep 2, 12:49 UTC
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