NCR Voyix Status Status

All Systems Operational

About This Site

Welcome to the new NCR Voyix status page - the place to view status of services hosted by NCR Voyix. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we update the status here. We mark it as “degraded performance” (yellow) when the service is partially available, and a “major outage” (red) when the service is completely unavailable.

Please go to the following link and view "Retail and Restaurant information products" to view the standard maintenance windows per line of business. https://www.ncrvoyix.com/company/support

ANNOUNCEMENTS: SecurePay & Ingenico End of Life: Migration Required by 10/31/26. Please see scheduled Maintenance below for information.

Uptime over the past 90 days. View historical uptime.

Aloha Cloud Operational

Aloha Cloud-NAMER Operational

Aloha Order Direct-NAMER Operational

Back Office-NAMER Operational

Console-NAMER Operational

Hospitality Data Platform-NAMER Operational

Hospitality Data Platform-EMEA Operational

Hospitality Data Platform-APAC Operational

Hospitality Data Platform-NAPAC Operational

Aloha Silver Operational

Momentum-NAMER Operational

Momentum-EMEA Operational

Silver Commerce-NAMER Operational

Silver Commerce-EMEA Operational

Silver Essentials-NAMER Operational

Silver Essentials-EMEA Operational

BSL Checkout Operational

Central Returns-NAMER Operational

Central Returns-EMEA Operational

Central Returns-APAC Operational

Central Returns-NAPAC Operational

Digital Coupons-NAMER Operational

Digital Coupons-EMEA Operational

Digital Coupons-APAC Operational

Digital Coupons-NAPAC Operational

Digital Coupons-GOV Operational

Emerald POS Configuration-NAMER Operational

Emerald POS Configuration-EMEA Operational

Emerald POS Configuration-APAC Operational

Emerald POS Configuration-NAPAC Operational

End of Day Service-NAMER Operational

End of Day Service-EMEA Operational

End of Day Service-APAC Operational

End of Day Service-NAPAC Operational

Picklist Assist-NAMER Operational

Picklist Assist-EMEA Operational

Picklist Assist-APAC Operational

Picklist Assist-NAPAC Operational

Pharmacy-NAMER Operational

Schedule Definition-NAMER Operational

Schedule Definition-EMEA Operational

Schedule Definition-APAC Operational

Schedule Definition-NAPAC Operational

Selling Cart Service-NAMER Operational

Selling Cart Service-EMEA Operational

Selling Cart Service-APAC Operational

Selling Cart Service-NAPAC Operational

Selling Configuration Service-NAMER Operational

Selling Configuration Service-EMEA Operational

Selling Configuration Service-APAC Operational

Selling Configuration Service-NAPAC Operational

WIC EBT-NAMER Operational

WIC EBT-EMEA Operational

WIC EBT-APAC Operational

WIC EBT-NAPAC Operational

BSL Consumer & Loyalty Operational

Consumer Data Management (CDM)-NAMER Operational

Consumer Data Management (CDM)-EMEA Operational

Consumer Data Management (CDM)-APAC Operational

Consumer Data Management (CDM)-NAPAC Operational

Consumer Data Management (CDM)-GOV Operational

Promotion Execution-NAMER Operational

Promotion Execution-EMEA Operational

Promotion Execution-APAC Operational

Promotion Execution-NAPAC Operational

Stored Value-NAMER Operational

Stored Value-EMEA Operational

Stored Value-APAC Operational

Stored Value-NAPAC Operational

BSL Data Operational

Site-NAMER Operational

Site-EMEA Operational

Site-APAC Operational

Site-NAPAC Operational

Site-GOV Operational

Tax Categories-NAMER Operational

Tax Categories-EMEA Operational

Tax Categories-APAC Operational

Tax Categories-NAPAC Operational

Transaction Document Management (TDM)-NAMER Operational

Transaction Document Management (TDM)-EMEA Operational

Transaction Document Management (TDM)-APAC Operational

Transaction Document Management (TDM)-NAPAC Operational

Transaction Document Management (TDM)-GOV Operational

BSL Items Operational

Catalog-NAMER Operational

Catalog-EMEA Operational

Catalog-APAC Operational

Catalog-GOV Operational

Catalog-NAPAC Operational

Catalog Storage Service-NAMER Operational

Catalog Storage Service-EMEA Operational

Catalog Storage Service-APAC Operational

Catalog Storage Service-NAPAC Operational

Catalog Storage Service-GOV Operational

Image-NAMER Operational

Image-EMEA Operational

Image-APAC Operational

Image-NAPAC Operational

BSL Menu Operational

Item Availability-NAMER Operational

Item Availability-EMEA Operational

Item Availability-APAC Operational

Item Availability-NAPAC Operational

Item Availability-GOV Operational

Menu v1-NAMER Operational

Menu v1-EMEA Operational

Menu v1-APAC Operational

Menu v1-NAPAC Operational

Menu V2-NAMER Operational

Menu V2-EMEA Operational

Menu V2-APAC Operational

Menu V2-NAPAC Operational

BSL Order Operational

Delivery-NAMER Operational

Delivery-EMEA Operational

Delivery-APAC Operational

Delivery-NAPAC Operational

Digital Receipt-NAMER Operational

Digital Receipt-EMEA Operational

Digital Receipt-APAC Operational

Digital Receipt-NAPAC Operational

Digital Receipt-GOV Operational

Fulfillment Capacity-NAMER Operational

Fulfillment Capacity-EMEA Operational

Fulfillment Capacity-APAC Operational

Fulfillment Capacity-NAPAC Operational

Fulfillment Time-NAMER Operational

Fulfillment Time-EMEA Operational

Fulfillment Time-APAC Operational

Fulfillment Time-NAPAC Operational

Order-NAMER Operational

Order-EMEA Operational

Order-APAC Operational

Order-NAPAC Operational

Order-GOV Operational

Order History-NAMER Operational

Order History-EMEA Operational

Order History-APAC Operational

Order History-NAPAC Operational

EDGE Operational

EDGE API-NAMER Operational

EDGE API-EMEA Operational

EDGE Data Sync-NAMER Operational

EDGE Data Sync-EMEA Operational

EDGE User Interface-NAMER Operational

EDGE User Interface-EMEA Operational

Freshop Operational

API-NAMER Operational

API-APAC Operational

API-GOV Operational

App-NAMER Operational

App-APAC Operational

App-GOV Operational

Data Processing-NAMER Operational

Data Processing-APAC Operational

Data Processing-GOV Operational

Third Party Integrations-NAMER Operational

Third Party Integrations-APAC Operational

Third Party Integrations-GOV Operational

Websites (AWS)-NAMER Operational

Websites (AWS)-APAC Operational

Websites (GCP)-NAMER Operational

Websites (GCP)-APAC Operational

Websites (GCP)-GOV Operational

Restaurant Engage Operational

Aloha Stored Value-NAMER Operational

Aloha Stored Value-EMEA Operational

Aloha Stored Value-APAC Operational

Cloud Connect-NAMER Operational

Cloud Connect-EMEA Operational

Cloud Connect-APAC Operational

Digital Ordering-NAMER Operational

Mobile Pay-NAMER Operational

Mobile Pay API-NAMER Operational

Online Ordering API-NAMER Operational

Online Ordering API-EMEA Operational

Online Ordering API-APAC Operational

Online Ordering API-NAPAC Operational

Online Ordering Classic-NAMER Operational

Online Ordering Classic-EMEA Operational

Online Ordering Classic-APAC Operational

Ordering Essentials-NAMER Operational

Ordering Essentials-EMEA Operational

Ordering Essentials-APAC Operational

Restaurant Manage Operational

Aloha Keyless Licensing-NAMER Operational

Aloha Keyless Licensing-EMEA Operational

Aloha Keyless Licensing-APAC Operational

Aloha Keyless Licensing-NAPAC Operational

Aloha Upgrade Agent-NAMER Operational

Aloha Upgrade Agent-EMEA Operational

Aloha Upgrade Agent-APAC Operational

Command Center-NAMER Operational

Command Center-EMEA Operational

Command Center-APAC Operational

Command Center WebOrder-NAMER Operational

Command Center WebOrder-EMEA Operational

Command Center WebOrder-APAC Operational

Configuration Center-NAMER Operational

Configuration Center-EMEA Operational

Configuration Center-APAC Operational

Configuration Center API-NAMER Operational

Configuration Center API-EMEA Operational

Configuration Center API-APAC Operational

NCR Voyix Back Office (NBO)-NAMER Operational

NCR Voyix Back Office (NBO)-EMEA Operational

NCR Voyix Back Office (NBO)-APAC Operational

Radiant POS Management-NAMER Operational

Smart Back Office (SBO)-NAMER Operational

Voyix Console-NAMER Operational

Voyix Virtual POS-NAMER Operational

Restaurant Order Operational

Intelligent Kitchen-NAMER Operational

Restaurant Reporting Operational

Aloha Insight-NAMER Operational

Aloha Insight-EMEA Operational

Aloha Insight-APAC Operational

NSS Event Logger-NAMER Operational

Pulse Aloha Cloud API-NAMER Operational

Pulse Aloha Cloud API-EMEA Operational

Pulse Aloha Cloud API-APAC Operational

Pulse Realtime-NAMER Operational

Pulse Realtime-EMEA Operational

Pulse Realtime-APAC Operational

Pulse Realtime API-NAMER Operational

Pulse Realtime API-EMEA Operational

Pulse Realtime API-APAC Operational

Pulse Streaming-NAMER Operational

Retail-Cash Office Operational

Voyix Cash Office-NAMER Operational

Voyix Cash Office-EMEA Operational

Voyix Cash Office-APAC Operational

Voyix Cash Office-NAPAC Operational

Retail Insight Operational

Insight AI Agent-NAMER Operational

Insight AI Agent-EMEA Operational

Insight AI Agent-APAC Operational

NCR Voyix Insight - SCO Package-NAMER Operational

NCR Voyix Insight - SCO Package-EMEA Operational

NCR Voyix Insight - SCO Package-APAC Operational

NCR Voyix Insight - Store Ops Package-NAMER Operational

NCR Voyix Insight - Store Ops Package-EMEA Operational

NCR Voyix Insight - Store Ops Package-APAC Operational

Voyix Insight-NAMER Operational

Voyix Insight-EMEA Operational

Voyix Insight-APAC Operational

Voyix Insight-GOV Operational

Retail Loyalty Operational

Voyix Loyalty (NVL)-NAMER Operational

Voyix Loyalty (NVL)-EMEA Operational

Voyix Loyalty (NVL)-APAC Operational

Retail Pocket Office Operational

Ingest-Data-NAMER Operational

Price-Batch-NAMER Operational

Pulse PCR-NAMER Operational

Shasta-Common-Service-NAMER Operational

Shasta-Common-Service-EMEA Operational

Shasta-Common-Service-APAC Operational

Shasta-Common-Service-NAPAC Operational

Shasta-Configuration-Service-NAMER Operational

Shasta-Configuration-Service-EMEA Operational

Shasta-Configuration-Service-APAC Operational

Shasta-Configuration-Service-NAPAC Operational

Shasta-Merchandising-Manager-NAMER Operational

Shasta-Merchandising-Manager-EMEA Operational

Shasta-Merchandising-Manager-APAC Operational

Shasta-Merchandising-Manager-NAPAC Operational

Shasta-Mobile-Back-Office-NAMER Operational

Shasta-Mobile-Back-Office-EMEA Operational

Shasta-Mobile-Back-Office-APAC Operational

Shasta-Mobile-Back-Office-NAPAC Operational

Shasta-Web-Back-Office-NAMER Operational

Shasta-Web-Back-Office-EMEA Operational

Shasta-Web-Back-Office-APAC Operational

Shasta-Web-Back-Office-NAPAC Operational

Retail Voyix POS-EX Operational

Central Configuration Management (CCM)-NAMER Operational

Central Configuration Management (CCM)-EMEA Operational

Central Configuration Management (CCM)-APAC Operational

Central Configuration Management (CCM)-NAPAC Operational

Selling Services-NAMER Operational

Selling Services-EMEA Operational

Selling Services-APAC Operational

Selling Services-NAPAC Operational

Support Engagement Tools Operational

NCR Voyix Customer Portal-NAMER Operational

NCR Voyix Customer Portal-EMEA Operational

NCR Voyix Customer Portal-APAC Operational

ServiceNow Ticket Integration-NAMER Operational

ServiceNow Ticket Integration-EMEA Operational

ServiceNow Ticket Integration-APAC Operational

Telephony Support-NAMER Operational

Telephony Support-EMEA Operational

Telephony Support-APAC Operational

Secure Pay Operational

Secure Pay-NAMER Operational

Secure Pay Portal-NAMER Operational

Voyix Connect Operational

Common Environment Authorizer Service-NAMER Operational

Common Environment Processor Service-NAMER Operational

Government Environment Authorizer Service-GOV Operational

Government Environment Processor Service-GOV Operational

Hospitality Environment Authorizer Service-NAMER Operational

Hospitality Environment Processor Service-NAMER Operational

Online Transaction Processing - Restaurant-NAMER Operational

Online Transaction Processing - Retail-NAMER Operational

Third Party Processors-NAMER Operational

Voyix Connect Gateway - Restaurant-NAMER Operational

Voyix Connect Gateway - Retail-NAMER Operational

Voyix Connect Reporting - Restaurant-NAMER Operational

Voyix Connect Reporting - Retail-NAMER Operational

WebEPS (eCommerce) - Restaurant-NAMER Operational

WebEPS (eCommerce) - Retail-NAMER Operational

Voyix Pay Operational

Merchant Reporting Portal-NAMER Operational

NCR Voyix Processor (NVP)-NAMER Operational

Settlement & Funding-NAMER Operational

Virtual Terminal-NAMER Operational

Voyix Pay-NAMER Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Commerce Platform (BSL) General Maintenance (phase 1 of 3) Oct `19`, `2026` `03:00`-`05:00` UTC

We will be undergoing planned maintenance in USWest for the Commerce Platform (BSL).
Posted on Oct 15, 2026 - 17:57 UTC

Aloha Insight - Maintenance - NAMER - Phase 2 of 5 Oct `19`, `2026` `05:00`-`07:00` UTC

As part of our continued commitment to providing a secure, reliable, and high-performing Aloha Insight -NAMER experience, NCR Voyix will be performing planned infrastructure enhancements within the NAMER production environment.

We do not expect any service interruption or downtime during this maintenance. However, if you experience any issues, please contact the Support Desk for assistance.

Our Infrastructure and Database teams will closely manage and monitor all maintenance activities throughout the maintenance window to help ensure a seamless experience and minimize any potential impact.

These enhancements are being implemented to further strengthen the reliability, performance, security, and scalability of the Aloha Insight -NAMER platform.

We appreciate your partnership and understanding as we complete these important improvements.
Posted on Oct 12, 2026 - 10:16 UTC

NOLO Infrastructure Upgrade - NAMER Phase 1 of 5 Oct `19`, `2026` `06:00`-`11:00` UTC

NCR Voyix is planning infrastructure enhancements within the NAMER production SQL Server environment.

These activities are currently scheduled to begin at the NAMER region on October 20, 2026, at 06:00 UTC time for 5 hours.

Customers utilizing the NAMER SQL production environment will experience unavailability of the services during the scheduled maintenance window.

If you have any questions, please contact your NCR Voyix representative or NCR Voyix Support.
Posted on Oct 06, 2026 - 17:59 UTC

Commerce Platform (BSL) General Maintenance - APAC Oct `19`, `2026` `15:00`-`17:00` UTC

We will be undergoing planned maintenance for the Commerce Platform (BSL) within the APAC region.
Posted on Oct 16, 2026 - 13:52 UTC

Aloha Insight - Maintenance - EMEA/APAC Oct `19`, `2026` `16:00`-`18:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 2026 - 16:15 UTC

Scheduled - As part of our continued commitment to providing a secure, reliable, and high-performing Aloha Insight -EMEA/APAC experience, NCR Voyix will be performing planned infrastructure enhancements within the EMEA/APAC production environment.

We do not expect any service interruption or downtime during this maintenance. However, if you experience any issues, please contact the Support Desk for assistance.

Our Infrastructure and Database teams will closely manage and monitor all maintenance activities throughout the maintenance window to help ensure a seamless experience and minimize any potential impact.

These enhancements are being implemented to further strengthen the reliability, performance, security, and scalability of the Aloha Insight platform.

We appreciate your partnership and understanding as we complete these important improvements.
Oct 12, 2026 - 10:27 UTC

Commerce Platform (BSL) General Maintenance - NAPAC Oct `19`, `2026` `18:00`-`20:00` UTC

We will be undergoing planned maintenance for the Commerce Platform (BSL) within the NAPAC region.
Posted on Oct 16, 2026 - 13:55 UTC

Aloha Insight - Maintenance - NAMER - Phase 3 of 5 Oct `19`, `2026` `22:00` - Oct `20`, `2026` `00:00` UTC

Commerce Platform (BSL) General Maintenance EMEA Oct `20`, `2026` `00:00`-`02:00` UTC

We will be undergoing planned maintenance in Europe-West for the Commerce Platform (BSL).
Posted on Oct 15, 2026 - 18:22 UTC

Commerce Platform (BSL) General Maintenance (phase 2 of 3) Oct `20`, `2026` `03:00`-`05:00` UTC

We will be undergoing planned maintenance in USWest for the Commerce Platform (BSL).
Posted on Oct 15, 2026 - 17:59 UTC

Voyix Connect Common (Retail) Maintenance - Phase 1 Oct `20`, `2026` `05:00`-`11:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 2026 - 18:52 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 06, 2026 - 17:05 UTC

Update - Please note that the date has changed from 10/13 to 10/15.
Oct 06, 2026 - 16:59 UTC

Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement activity may be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Oct 02, 2026 - 10:15 UTC

Aloha Order Direct Production Deploy Oct `20`, `2026` `07:00`-`10:00` UTC

Maintenance will occur on Aloha Order Direct during the window specified.
Posted on Oct 15, 2026 - 16:55 UTC

NCR Voyix Online Ordering-North America-Digital Ordering-Voyix Connect Iframe Update Oct `20`, `2026` `09:30`-`13:30` UTC

Dear Valued Customers,

During the maintenance window the Voyix Connect (formerly Connected Payments) iframe will update to its latest version and improved design.

Note: Customers with custom payment window designs will also see the new user interface after the update is complete.

For more information please visit our documentation page at https://developer.ncrvoyix.com/portals/dev-portal/help-center/documentation/overview-aloha-online-ordering#voyix-connect-iframe-enhancements.
Posted on Oct 16, 2026 - 20:37 UTC

Commerce Platform (BSL) General Maintenance (phase 3 of 3) Oct `21`, `2026` `03:00`-`05:00` UTC

We will be undergoing planned maintenance in USWest for the Commerce Platform (BSL).
Posted on Oct 15, 2026 - 18:01 UTC

Aloha Insight - Maintenance - NAMER - Phase.4 of 5 Oct `21`, `2026` `05:00`-`07:00` UTC

NOLO Infrastructure Upgrade - NAMER Phase 2 of 5 Oct `21`, `2026` `06:00`-`11:00` UTC

NCR Voyix is planning infrastructure enhancements within the NAMER production SQL Server environment.

During this maintenance, NCR Voyix will be migrating a subset of customers to new servers from the maintenance Phase 1. These activities are currently scheduled to begin at the NAMER region on October 21, 2026, at 06:00 UTC time for 5 hours.

Customers utilizing the NAMER SQL production environment will experience unavailability of the services during the scheduled maintenance window.

If you have any questions, please contact your NCR Voyix representative or NCR Voyix Support.
Posted on Oct 06, 2026 - 18:05 UTC

Aloha Cloud Back Office (ACBO) Middleware Release Oct `21`, `2026` `08:00`-`10:00` UTC

NCR Voyix will be performing deployment of Aloha Cloud Back Office Middleware release version 25.9.0-237-1-8073a7a to US production environment. ACBO may be unavailable during the maintenance window.
Posted on Oct 15, 2026 - 18:34 UTC

Pulse server-side deployment 20.48.0 Oct `21`, `2026` `09:00`-`12:00` UTC

We are performing a regular server-side update, transactions might be delayed during this time. This maintenance will include Pulse real-time US and Pulse real-time US API.
Posted on Oct 14, 2026 - 15:16 UTC

Aloha Cloud Back Office 25.9.0 - Planned Deployment Oct `22`, `2026` `05:00`-`09:00` UTC

NCRVoyix will be performing deployment of Aloha Cloud Back Office release version 25.9.0 to US production environment. ACBO may be unavailable during the maintenance window.
Posted on Oct 15, 2026 - 16:07 UTC

Aloha Insight - Maintenance - NAMER - Phase 5 of 5 Oct `22`, `2026` `05:00`-`07:00` UTC

Voyix Connect Common (Retail) Maintenance - Phase 2 Oct `22`, `2026` `05:00`-`11:00` UTC

Update - This maintenance event is being rescheduled. Please see the new date.
Oct 12, 2026 - 19:24 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 06, 2026 - 17:05 UTC

Update - Please note that the date has changed from 10/15 to 10/20.
Oct 06, 2026 - 17:01 UTC

NOLO Infrastructure Upgrade - NAMER Phase 3 of 5 Oct `22`, `2026` `06:00`-`11:00` UTC

NCR Voyix is planning infrastructure enhancements within the NAMER production SQL Server environment.

During this maintenance, NCR Voyix will be migrating a subset of customers to new servers from the maintenance Phase 1. These activities are currently scheduled to begin at the NAMER region on October 22, 2026, at 06:00 UTC time for 5 hours.

Customers utilizing the NAMER SQL production environment will experience unavailability of the services during the scheduled maintenance window.

If you have any questions, please contact your NCR Voyix representative or NCR Voyix Support.
Posted on Oct 06, 2026 - 18:06 UTC

NOLO Infrastructure Upgrade - NAMER Phase 4 of 5 Oct `26`, `2026` `06:00`-`11:00` UTC

NCR Voyix is planning infrastructure enhancements within the NAMER production SQL Server environment.

During this maintenance, NCR Voyix will be migrating a subset of customers to new servers from the maintenance Phase 1. These activities are currently scheduled to begin at the NAMER region on October 26, 2026, at 06:00 UTC time for 5 hours.

Customers utilizing the NAMER SQL production environment will experience unavailability of the services during the scheduled maintenance window.

If you have any questions, please contact your NCR Voyix representative or NCR Voyix Support.
Posted on Oct 06, 2026 - 18:06 UTC

NOLO Infrastructure Upgrade - NAMER Phase 5 of 5 Oct `27`, `2026` `06:00`-`11:00` UTC

NCR Voyix is planning infrastructure enhancements within the NAMER production SQL Server environment.

During this maintenance, NCR Voyix will be migrating a subset of customers to new servers from the maintenance Phase 1. These activities are currently scheduled to begin at the NAMER region on October 27, 2026, at 06:00 UTC time for 5 hours.

Customers utilizing the NAMER SQL production environment will experience unavailability of the services during the scheduled maintenance window.

If you have any questions, please contact your NCR Voyix representative or NCR Voyix Support.
Posted on Oct 06, 2026 - 18:07 UTC

Voyix Connect Maintenance - GOV Phase 1 Oct `27`, `2026` `07:00`-`11:00` UTC

Update - This maintenance event is being rescheduled. Please see the new date
Oct 12, 2026 - 19:34 UTC

Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement should not be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Oct 09, 2026 - 15:25 UTC

Voyix Connect Maintenance - GOV Phase 2 Oct `29`, `2026` `07:00`-`11:00` UTC

We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement should not be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Posted on Oct 16, 2026 - 11:43 UTC

SecurePay & Ingenico End of Life: Migration Required by 10/31/26 (This only applies to Aloha Cloud and Silver Essentials customers) Oct `31`, `2026` `04:00`-`05:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 2026 - 17:48 UTC

Scheduled - This ONLY applies to Aloha Cloud and Silver Essentials customers. This DOES NOT apply to Counterpoint customers.

If you use the SecurePay or Ingenico gateway to process in-store credit card transactions, your payments will be impacted.
Contact your Salesperson or Support team now to plan your migration and avoid disruption for credit card processing.
If you are using the NCR Voyix Connect gateway (formerly Connected Payments), or NCR Voyix Payments, this notification does not apply to you.
Sep 17, 2026 - 16:41 UTC

Past Incidents

Oct `17`, `2026`

No incidents reported today.

Oct `16`, `2026`

EDGE Maintenance and Release - NAMER

Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 05:00 UTC

Scheduled - We will be updating the following componetns during this maintenance window.

Updates last between 1-3 hours during which time the Edge UI and API are unavailable.

At the same times new patch versions of the 0.24 and 0.25 store software will be made available.

Voyix EDGE 0.25 release notes can be found at https://developer.ncrvoyix.com/portals/dev-portal/help-center/documentation/edge-v0-25

Voyix EDGE 0.24 release notes can be found at https://developer.ncrvoyix.com/portals/dev-portal/help-center/documentation/edge-v0-24
Oct 7, 16:20 UTC

Oct `15`, `2026`

Emergency Maintenance - Pulse Realtime

Completed - The scheduled maintenance has been completed.
Oct 15, 16:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 UTC

Scheduled - We will be performing emergency maintenance on Pulse Realtime. We expect a minimal downtime of up to 5 minutes.
Oct 15, 15:44 UTC

Aloha Insight (Aloha Enterprise Tool) | Degraded performance

Resolved - Service has been restored, and the issue affecting Aloha Insight (Aloha Enterprise Tool) has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 15, 12:23 UTC

Monitoring - We have restored service for Aloha Insight (Aloha Enterprise Tool). Our teams are continuing to monitor performance to service stability.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 15, 11:57 UTC

Update - We continue to investigate the issue affecting Aloha Insight (Enterprise Tool).

Our teams remain actively engaged and focused on restoring any affected service.

We will provide the next update by 08:30 AM EDT, or sooner if additional information becomes available.
Oct 15, 11:27 UTC

Update - We continue to investigate the issue affecting Aloha Insight (Enterprise Tool).

Our teams remain actively engaged and focused on restoring any affected service.

We will provide the next update by 07:30 AM EDT, or sooner if additional information becomes available.
Oct 15, 10:29 UTC

Update - We are investigate service issue affecting Aloha Insight (Enterprise Tool). Customers may experience issues inability to access Aloha Insight (Enterprise Tool).

Our teams are actively working to identify cause and restore any affected services.

We will provide next update by 06:30 AM EDT, or sooner if additional information becomes available.
Oct 15, 09:24 UTC

Update - We are investigate service issue affecting Aloha Insight (Enterprise Tool). Customers may experience issues inability to access Aloha Insight (Enterprise Tool).

Our teams are actively working to identify cause and restore any affected services.

We will provide next update by 05:45 AM EDT, or sooner if additional information becomes available.
Oct 15, 08:51 UTC

Update - We are investigating a service issue affecting Aloha Insight (Enterprise Tool). Customers may experience inability to access Aloha Insight(Enterprise Tool).

Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 05:45 AM EDT, or sooner if additional information becomes available.
Oct 15, 08:48 UTC

Investigating - We are investigating a service issue affecting Aloha Insight (Aloha Enterprise Tool).
Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 05;31 AM EDT, or sooner if additional information becomes available.
Oct 15, 08:28 UTC

Voyix Connect Maintenance - Hospitality Phase 2

Completed - The scheduled maintenance has been completed.
Oct 15, 12:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 18:32 UTC

Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement should not be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Oct 6, 17:03 UTC

North-America-NCR Voyix Online Ordering-Release-26.0.1

Completed - The scheduled maintenance has been completed.
Oct 15, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 UTC

Scheduled - This release includes system updates and routine bug fixes.
Expected downtown - 0 minutes

Release Notes will be available at the following link:
https://developer.ncrvoyix.com/portals/dev-portal/help-center/documentation/version-26x-aloha-online-ordering
Oct 2, 23:53 UTC

Consumer Data Management (CDM) Maintenance - NAMER

Completed - The scheduled maintenance has been completed.
Oct 15, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:02 UTC

Scheduled - We will be performing maintenace for Consumer Data Management (CDM) during this time.

There may be intermittent downtime as this is performed.
Oct 6, 15:24 UTC

Aloha Insight - SQL Patching - NAMER - Phase 1 of 5

Completed - The scheduled maintenance has been completed.
Oct 15, 07:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 10:17 UTC

Scheduled - As part of our continued commitment to providing a secure, reliable, and high-performing Aloha Insight -NAMER experience, NCR Voyix will be performing planned infrastructure enhancements within the NAMER production environment.

We do not expect any service interruption or downtime during this maintenance. However, if you experience any issues, please contact the Support Desk for assistance.

Our Infrastructure and Database teams will closely manage and monitor all maintenance activities throughout the maintenance window to help ensure a seamless experience and minimize any potential impact.

These enhancements are being implemented to further strengthen the reliability, performance, security, and scalability of the Aloha Insight -NAMER platform.

We appreciate your partnership and understanding as we complete these important improvements.
Oct 10, 17:43 UTC

Consumer Data Management (CDM) Maintenance - EMEA

Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 UTC

Scheduled - We will be performing maintenace for Consumer Data Management (CDM) during this time.

There may be intermittent downtime as this is performed.
Oct 6, 15:22 UTC

Oct `14`, `2026`

Consumer Data Management (CDM) Maintenance - NAPAC

Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 UTC

Scheduled - This has been moved to the 14th.
Oct 13, 18:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 18:00 UTC

Scheduled - We will be performing maintenace for Consumer Data Management (CDM) during this time.

There may be intermittent downtime as this is performed.
Oct 6, 15:20 UTC

Voyix Connect Processor for Hospitality | Issue Under Investigation

Resolved - Service has been restored, and the issue affecting Voyix Connect Processor for Hospitality has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 14, 19:04 UTC

Investigating - We are investigating an issue involving Voyix Connect Processor for Hospitality.

We have not yet been able to confirm if components used by you are impacted. Our teams are investigating further.
Oct 14, 18:44 UTC

Consumer Data Management (CDM) Maintenance - APAC

Completed - The scheduled maintenance has been completed.
Oct 14, 14:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:00 UTC

Update - We have rescheduled this for October 13th at 14:00 UTC
Oct 6, 15:17 UTC

Scheduled - We will be performing maintenace for Consumer Data Management (CDM) during this time. There may be intermittent downtime as this is performed.
Oct 6, 13:10 UTC

Freshop Websites in GCP | Degraded Performance - NAMER

Resolved - Service has been restored, and the issue affecting Freshop GCP Websites has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 14, 14:22 UTC

Identified - We have idnetified a service issue affecting Freshop GCP Websites. Customers may experience inability to access their website sporadically.

Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 11:10am ET, or sooner if additional information becomes available.
Oct 14, 14:06 UTC

Scheduled Release deployment 2.107.9 Notification – Pos EX Services

Completed - The scheduled maintenance has been completed.
Oct 14, 12:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:01 UTC

Scheduled - Dear Valued Customer,

At NCR Voyix, your experience and satisfaction remain our highest priority. We are committed to continually enhancing the performance, reliability, and security of our services.

We would like to inform you of an upcoming scheduled maintenance activity to deploy a new release for POS EX Services.

Maintenance Details
• Activity: New Release Deployment
• Impact: No service disruption is expected during this maintenance window for POS EX Services.

This activity has been carefully scheduled during off-peak hours to further minimize any potential impact to your operations. Our teams will closely monitor the deployment and work efficiently to ensure a smooth and timely completion.

No action is required from your side.

We appreciate your continued trust in NCR Voyix. Should you have any questions or require assistance, please contact our support team. If you experience any issues following the maintenance, we are ready to assist you promptly.

Thank you for your partnership.
Oct 12, 21:06 UTC

Scheduled Release deployment 2.107.4 Notification – Pos EX CCM

Completed - The scheduled maintenance has been completed.
Oct 14, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 UTC

Scheduled - Dear Valued Customer,

At NCR Voyix, your experience and satisfaction remain our highest priority. We are committed to continually enhancing the performance, reliability, and security of our services.

We would like to inform you of an upcoming scheduled maintenance activity to deploy a new release for POS EX CCM.

Maintenance Details
• Activity: New Release Deployment
• Impact: No service disruption is expected during this maintenance window for POS EX CCM.

This activity has been carefully scheduled during off-peak hours to further minimize any potential impact to your operations. Our teams will closely monitor the deployment and work efficiently to ensure a smooth and timely completion.

No action is required from your side.

We appreciate your continued trust in NCR Voyix. Should you have any questions or require assistance, please contact our support team. If you experience any issues following the maintenance, we are ready to assist you promptly.

Thank you for your partnership.
Oct 13, 07:07 UTC

Scheduled Release deployment 1.107.9 Notification – Pos EX Services

Completed - The scheduled maintenance has been completed.
Oct 14, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:03 UTC

Pulse Realtime Database Upgrade - All Regions Impacted

Completed - The scheduled maintenance has been completed.
Oct 14, 10:53 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 14, 10:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 UTC

Scheduled - As part of our ongoing infrastructure modernization efforts, we will be migrating all Pulse Realtime databases to our new servers on October 14.

During this migration, we will also upgrade our SQL Server environment to SQL Server 2022, further enhancing security, compliance, and overall platform reliability.

There will be downtime associated with the affected components as the databases are migrated to the new environment.
Oct 6, 12:58 UTC

BSL Scheduled Service Maintenance NAMER

Completed - The scheduled maintenance has been completed.
Oct 14, 09:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:02 UTC

Scheduled - We will be performing scheduled maintenance to support the continued reliability, stability, and performance of our services within NAMER.

This maintenance is not expected to cause any downtime or service interruption. Customers may continue using the service as usual, and our teams will actively monitor the environment throughout the maintenance period.

We appreciate your continued partnership and trust in our services.
Oct 8, 19:35 UTC

Voyix Connect Maintenance - Retail, Hospitality, and GOV

Completed - The scheduled maintenance has been completed.
Oct 14, 08:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 UTC

Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to the secondary data center to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement activity may be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Oct 2, 11:44 UTC

Aloha Online Ordering API - DEGRADED in APAC

Resolved - Between October 13, 23:57 UTC and October 14, 00:14 UTC, Aloha Online Ordering API experienced degraded performance.

At this time all systems are restored.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 14, 02:07 UTC

Oct `13`, `2026`

Asia Pacific-NCR Voyix Online Ordering-Release-26.0.1

Completed - The scheduled maintenance has been completed.
Oct 13, 17:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 17:00 UTC

CFC Price change | Degraded Performance for EMEA region

Resolved - We have restored service for CFC Pricing updates in EMEA region.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 13, 11:56 UTC

Monitoring - We have restored service for CFC/Pricing functionality impacting EMEA region. Our teams are continuing to monitor performance to service stability.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 13, 11:05 UTC

Update - We continue to investigate the issue affecting CFC/Pricing upgrade functionality.

Our teams remain actively engaged and focused on restoring any affected service.

We will provide the next update by 07:35 AM EDT, or sooner if additional information becomes available.
Oct 13, 10:43 UTC

Update - We continue to investigate the issue affecting CFC/Pricing upgrade functionality.
Our teams remain actively engaged and focused on restoring any affected service.

We will provide the next update by 06:45 AM EDT or sooner if additional information becomes available.
Oct 13, 09:40 UTC

Investigating - We are investigating a service issue affecting CFC/Price change functionality. Customers may experience issues when updating prices using CFC.

Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 5:45 AM EDT, or sooner if additional information becomes available.
Oct 13, 08:47 UTC

BSL Scheduled Service Maintenance NAMER

Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 UTC

Oct `12`, `2026`

BSL Planned Service Enhancement NAPAC

Completed - The scheduled maintenance has been completed.
Oct 12, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:00 UTC

Scheduled - As part of our continued commitment to providing reliable, stable, and high-performing services, we will be completing a planned service enhancement within our NAPAC operating environment.

No downtime, service interruption, or customer impact is expected. Services will remain fully available throughout the activity, and our teams will closely monitor the environment to ensure continued stability and performance.

Expected Customer Impact: None
Service Availability: Services will remain fully available
Current Status: Scheduled
Oct 8, 18:32 UTC

BSL Planned Service Enhancement APAC

Completed - The scheduled maintenance has been completed.
Oct 12, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 15:00 UTC

Scheduled - As part of our continued commitment to providing reliable, stable, and high-performing services, we will be completing a planned service enhancement within our APAC operating environment.

No downtime, service interruption, or customer impact is expected. Services will remain fully available throughout the activity, and our teams will closely monitor the environment to ensure continued stability and performance.

Expected Customer Impact: None
Service Availability: Services will remain fully available
Current Status: Scheduled
Oct 8, 18:22 UTC

NCR Voyix Online Ordering-North America-Digital Ordering-Voyix Connect Iframe Update

Completed - The previously scheduled maintenance has been postponed. A revised maintenance notification will be communicated once the new maintenance date has been confirmed.
Oct 12, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 UTC

Scheduled - Dear Valued Customers,

During the maintenance window the Voyix Connect (formerly Connected Payments) iframe will update to its latest version and improved design.

Note: Customers with custom payment window designs will also see the new user interface after the update is complete. Customers will need to reconfigure custom designs if so desired.

For more information please visit our documentation page at https://developer.ncrvoyix.com/portals/dev-portal/help-center/documentation/overview-aloha-online-ordering#voyix-connect-iframe-enhancements.
Oct 1, 15:07 UTC

BSL Scheduled Service Maintenance NAMER

Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 07:00 UTC

EDGE Maintenance and Release - EMEA

Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 02:00 UTC

Europe-NCR Voyix Online Ordering-Release-26.0.1

Completed - The scheduled maintenance has been completed.
Oct 12, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 UTC

BSL Planned Service Enhancement EMEA

Completed - The scheduled maintenance has been completed.
Oct 12, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:00 UTC

Scheduled - As part of our continued commitment to providing reliable, stable, and high-performing services, we will be completing a planned service enhancement within our EMEA operating environment.

No downtime, service interruption, or customer impact is expected. Services will remain fully available throughout the activity, and our teams will closely monitor the environment to ensure continued stability and performance.

Expected Customer Impact: None
Service Availability: Services will remain fully available
Current Status: Scheduled
Oct 8, 18:40 UTC

Oct `11`, `2026`

No incidents reported.

Oct `10`, `2026`

Aloha Online Ordering and Digital Ordering | Degraded Performance

Resolved - Service has been restored, and the issue affecting Digital Ordering and Online Ordering has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 10, 00:48 UTC

Identified - We have identified the issue affecting Digital Ordering and Aloha Online Ordering and are actively working to resolve it and restore service.

We will provide the next update by 9:10pm ET, or sooner if additional information becomes available.
Oct 10, 00:08 UTC

Investigating - We are investigating a service issue affecting Aloha Online Ordering and Digital Ordering in NAMER.

Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 9:00pm ET, or sooner if additional information becomes available.
Oct 9, 23:40 UTC

Oct `9`, `2026`

NCR Back Office Unavailable for Multiple Customers in NAMER

Resolved - Service has been restored, and the issue affecting NCR Back Office has been resolved.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 9, 06:02 UTC

Monitoring - We have restored service for NCR Back Office in NAMER. Our teams are continuing to monitor performance to service stability.

If you continue to experience an issue, please contact NCR Voyix Support or your Account Executive.
Oct 9, 05:56 UTC

Investigating - We are investigating a service issue affecting NCR Back Office in NAMER Customers may experience inability to access NBO.

Our teams are actively working to identify the cause and restore any affected services.

We will provide the next update by 02:44 AM ET or sooner if additional information becomes available.
Oct 9, 05:44 UTC

Oct `8`, `2026`

Voyix Connect Maintenance - Hospitality Phase 1

Completed - The scheduled maintenance has been completed.
Oct 8, 12:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 17:04 UTC

Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement should not be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Sep 28, 10:21 UTC

Aloha Order Direct new version release - NAMER

Completed - The scheduled maintenance has been completed.
Oct 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 UTC

Scheduled - Scheduled - Deployment of new versions of Aloha Order Direct.

Backend version: 1.0.2007
Frontend version: 1.0.1249
Admin Panel version: 1.0.1479

Release notes are available at https://docs.ncrvoyix.com/restaurant/aloha-order-direct/about/release_notes

Regards,
NCR Voyix
Oct 7, 15:20 UTC

General Commerce Platform (BSL) Maintenance - EMEA Phase 2 of 3

Completed - This maintenance has been cancelled and will be rescheduled
Oct 8, 00:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 UTC

Scheduled - We will be undergoing standard general backend Commerce Platform maintenance during this timeframe.

You may experience a brief service interruption as each component is restarted.
Oct 6, 14:44 UTC

Oct `7`, `2026`

General Commerce Platform (BSL) Maintenance - NAPAC Phase 3 Final

Completed - The scheduled maintenance has been completed.
Oct 7, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:00 UTC

General Commerce Platform (BSL) Maintenance - APAC Phase 3 Final

Completed - The scheduled maintenance has been completed.
Oct 7, 15:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 15:00 UTC

General Commerce Platform (BSL) Maintenance - EMEA Phase 1 of 3

Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 UTC

Oct `6`, `2026`

General Commerce Platform (BSL) Maintenance - NAPAC Phase 2

Completed - The scheduled maintenance has been completed.
Oct 6, 18:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 18:00 UTC

General Commerce Platform (BSL) Maintenance - APAC Phase 2

Completed - The scheduled maintenance has been completed.
Oct 6, 15:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 15:00 UTC

Voyix Connect Maintenance - Hospitality

Completed - At this time the Maintenance was not completed and has been reverted. We will reschedule for another time
Oct 6, 14:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:30 UTC

Scheduled - We will be performing maintenance on the following components during this window. During this time, NCR Voyix will fail all traffic to alternate data centers to not impact transactions.

WebClient Reporting will be unavailable during the maintenance window, with potential intermittent impact after the window concludes.

Batch and Settlement should not be impacted during the maintenance window. If you experience a funding delay, please contact Customer Support for assistance.

Thank You,
NCR Voyix
Sep 28, 10:17 UTC

Upcoming Final CFC Database Migration - NAMER

Completed - The scheduled maintenance has been completed.
Oct 6, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:00 UTC

Scheduled - As part of our ongoing infrastructure modernization efforts, we will be performing the final migration of all CFC databases to our new Server farm.

We anticipate only a brief period of service interruption for CFC during the migration process.
________________________________________

Frequently Asked Questions
What should I do if I need to make a change while CFC is unavailable?
• Use Offline Mode within CFC to make the required changes.
• Once CFC is back online, your changes will automatically synchronize with the new database environment.

Are any pre-checks or configuration changes required before the migration?
• No. There are no customer-side changes or actions required prior to the migration.

If you have any questions or concerns, please reach out to NCR Voyix Support or your Account Executive.
Sep 15, 18:04 UTC

Oct `5`, `2026`

General Commerce Platform (BSL) Maintenance - NAPAC Phase 1

Completed - The scheduled maintenance has been completed.
Oct 5, 19:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:00 UTC

General Commerce Platform (BSL) Maintenance - APAC Phase 1

Completed - The scheduled maintenance has been completed.
Oct 5, 17:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 15:45 UTC

Scheduled Maintenance: NCR Back Office Infrastructure Enhancements

Completed - The scheduled maintenance has been completed.
Oct 5, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:00 UTC

Scheduled - As part of our continued commitment to providing a secure, reliable, and high-performing NCR Back Office experience, NCR Voyix will be performing planned infrastructure enhancements within the NBO production environment.

Maintenance window:
Start: October 1, 2026, at 3:00 AM Eastern Time
End: October 1, 2026, at approximately 6:00 AM Eastern Time
Duration: Approximately three hours

No service interruption or downtime is expected during this maintenance. However, if you experience any issues, please contact the Support Desk for assistance.

Our Infrastructure and Database teams will closely manage and monitor all maintenance activities throughout the scheduled window to help ensure a seamless experience and minimize any potential impact.

These enhancements are intended to further strengthen the reliability, performance, security, and scalability of the NCR Back Office platform.

We appreciate your partnership, patience, and understanding as we complete these important improvements.
Sep 24, 17:12 UTC

Oct `4`, `2026`

No incidents reported.

Oct `3`, `2026`

No incidents reported.

All Systems Operational

About This Site

Related

Scheduled Maintenance

Commerce Platform (BSL) General Maintenance (phase 1 of 3) Oct 19, 2026 03:00-05:00 UTC

Aloha Insight - Maintenance - NAMER - Phase 2 of 5 Oct 19, 2026 05:00-07:00 UTC

NOLO Infrastructure Upgrade - NAMER Phase 1 of 5 Oct 19, 2026 06:00-11:00 UTC

Commerce Platform (BSL) General Maintenance - APAC Oct 19, 2026 15:00-17:00 UTC

Aloha Insight - Maintenance - EMEA/APAC Oct 19, 2026 16:00-18:00 UTC

Commerce Platform (BSL) General Maintenance - NAPAC Oct 19, 2026 18:00-20:00 UTC

Aloha Insight - Maintenance - NAMER - Phase 3 of 5 Oct 19, 2026 22:00 - Oct 20, 2026 00:00 UTC

Commerce Platform (BSL) General Maintenance EMEA Oct 20, 2026 00:00-02:00 UTC

Commerce Platform (BSL) General Maintenance (phase 2 of 3) Oct 20, 2026 03:00-05:00 UTC

Voyix Connect Common (Retail) Maintenance - Phase 1 Oct 20, 2026 05:00-11:00 UTC

Aloha Order Direct Production Deploy Oct 20, 2026 07:00-10:00 UTC

NCR Voyix Online Ordering-North America-Digital Ordering-Voyix Connect Iframe Update Oct 20, 2026 09:30-13:30 UTC

Commerce Platform (BSL) General Maintenance (phase 3 of 3) Oct 21, 2026 03:00-05:00 UTC

Aloha Insight - Maintenance - NAMER - Phase.4 of 5 Oct 21, 2026 05:00-07:00 UTC

NOLO Infrastructure Upgrade - NAMER Phase 2 of 5 Oct 21, 2026 06:00-11:00 UTC

Aloha Cloud Back Office (ACBO) Middleware Release Oct 21, 2026 08:00-10:00 UTC

Pulse server-side deployment 20.48.0 Oct 21, 2026 09:00-12:00 UTC

Aloha Cloud Back Office 25.9.0 - Planned Deployment Oct 22, 2026 05:00-09:00 UTC

Aloha Insight - Maintenance - NAMER - Phase 5 of 5 Oct 22, 2026 05:00-07:00 UTC

Voyix Connect Common (Retail) Maintenance - Phase 2 Oct 22, 2026 05:00-11:00 UTC

NOLO Infrastructure Upgrade - NAMER Phase 3 of 5 Oct 22, 2026 06:00-11:00 UTC

NOLO Infrastructure Upgrade - NAMER Phase 4 of 5 Oct 26, 2026 06:00-11:00 UTC

NOLO Infrastructure Upgrade - NAMER Phase 5 of 5 Oct 27, 2026 06:00-11:00 UTC

Voyix Connect Maintenance - GOV Phase 1 Oct 27, 2026 07:00-11:00 UTC

Voyix Connect Maintenance - GOV Phase 2 Oct 29, 2026 07:00-11:00 UTC

SecurePay & Ingenico End of Life: Migration Required by 10/31/26 (This only applies to Aloha Cloud and Silver Essentials customers) Oct 31, 2026 04:00-05:00 UTC

Past Incidents

Oct 17, 2026

Oct 16, 2026

Oct 15, 2026

Oct 14, 2026

Oct 13, 2026

Oct 12, 2026

Oct 11, 2026

Oct 10, 2026

Oct 9, 2026

Oct 8, 2026

Oct 7, 2026

Oct 6, 2026

Oct 5, 2026

Oct 4, 2026

Oct 3, 2026

Commerce Platform (BSL) General Maintenance (phase 1 of 3) Oct `19`, `2026` `03:00`-`05:00` UTC

Aloha Insight - Maintenance - NAMER - Phase 2 of 5 Oct `19`, `2026` `05:00`-`07:00` UTC

NOLO Infrastructure Upgrade - NAMER Phase 1 of 5 Oct `19`, `2026` `06:00`-`11:00` UTC

Commerce Platform (BSL) General Maintenance - APAC Oct `19`, `2026` `15:00`-`17:00` UTC

Aloha Insight - Maintenance - EMEA/APAC Oct `19`, `2026` `16:00`-`18:00` UTC

Commerce Platform (BSL) General Maintenance - NAPAC Oct `19`, `2026` `18:00`-`20:00` UTC

Aloha Insight - Maintenance - NAMER - Phase 3 of 5 Oct `19`, `2026` `22:00` - Oct `20`, `2026` `00:00` UTC

Commerce Platform (BSL) General Maintenance EMEA Oct `20`, `2026` `00:00`-`02:00` UTC

Commerce Platform (BSL) General Maintenance (phase 2 of 3) Oct `20`, `2026` `03:00`-`05:00` UTC

Voyix Connect Common (Retail) Maintenance - Phase 1 Oct `20`, `2026` `05:00`-`11:00` UTC

Aloha Order Direct Production Deploy Oct `20`, `2026` `07:00`-`10:00` UTC

NCR Voyix Online Ordering-North America-Digital Ordering-Voyix Connect Iframe Update Oct `20`, `2026` `09:30`-`13:30` UTC

Commerce Platform (BSL) General Maintenance (phase 3 of 3) Oct `21`, `2026` `03:00`-`05:00` UTC

Aloha Insight - Maintenance - NAMER - Phase.4 of 5 Oct `21`, `2026` `05:00`-`07:00` UTC

NOLO Infrastructure Upgrade - NAMER Phase 2 of 5 Oct `21`, `2026` `06:00`-`11:00` UTC

Aloha Cloud Back Office (ACBO) Middleware Release Oct `21`, `2026` `08:00`-`10:00` UTC

Pulse server-side deployment 20.48.0 Oct `21`, `2026` `09:00`-`12:00` UTC

Aloha Cloud Back Office 25.9.0 - Planned Deployment Oct `22`, `2026` `05:00`-`09:00` UTC

Aloha Insight - Maintenance - NAMER - Phase 5 of 5 Oct `22`, `2026` `05:00`-`07:00` UTC

Voyix Connect Common (Retail) Maintenance - Phase 2 Oct `22`, `2026` `05:00`-`11:00` UTC

NOLO Infrastructure Upgrade - NAMER Phase 3 of 5 Oct `22`, `2026` `06:00`-`11:00` UTC

NOLO Infrastructure Upgrade - NAMER Phase 4 of 5 Oct `26`, `2026` `06:00`-`11:00` UTC

NOLO Infrastructure Upgrade - NAMER Phase 5 of 5 Oct `27`, `2026` `06:00`-`11:00` UTC

Voyix Connect Maintenance - GOV Phase 1 Oct `27`, `2026` `07:00`-`11:00` UTC

Voyix Connect Maintenance - GOV Phase 2 Oct `29`, `2026` `07:00`-`11:00` UTC

SecurePay & Ingenico End of Life: Migration Required by 10/31/26 (This only applies to Aloha Cloud and Silver Essentials customers) Oct `31`, `2026` `04:00`-`05:00` UTC

Oct `17`, `2026`

Oct `16`, `2026`

Oct `15`, `2026`

Oct `14`, `2026`

Oct `13`, `2026`

Oct `12`, `2026`

Oct `11`, `2026`

Oct `10`, `2026`

Oct `9`, `2026`

Oct `8`, `2026`

Oct `7`, `2026`

Oct `6`, `2026`

Oct `5`, `2026`

Oct `4`, `2026`

Oct `3`, `2026`