All Systems Operational
About This Site
Welcome to the new NCR Voyix status page - the place to view status of services hosted by NCR Voyix. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we update the status here. We mark it as “degraded performance” (yellow) when the service is partially available, and a “major outage” (red) when the service is completely unavailable.
Please go to the following link and view "Retail and Restaurant information products" to view the standard maintenance windows per line of business. https://www.ncrvoyix.com/company/support
ANNOUNCEMENTS:
Aloha Cloud & Silver
Operational
Aloha Cloud-NAMER
Operational
Aloha Order Direct-NAMER
Operational
Back Office-NAMER
Operational
Console-NAMER
Operational
Hospitality Data Platform-NAMER
Operational
Hospitality Data Platform-EMEA
Operational
Hospitality Data Platform-APAC
Operational
Hospitality Data Platform-NAPAC
Operational
Momentum-NAMER
Operational
Momentum-EMEA
Operational
Pulse Aloha Cloud API-NAMER
Operational
Silver Commerce-NAMER
Operational
Silver Commerce-EMEA
Operational
Silver Essentials-NAMER
Operational
Silver Essentials-EMEA
Operational
BSL Checkout
Operational
Central Returns-NAMER
Operational
Central Returns-EMEA
Operational
Central Returns-APAC
Operational
Central Returns-NAPAC
Operational
Digital Coupons-NAMER
Operational
Digital Coupons-EMEA
Operational
Digital Coupons-APAC
Operational
Digital Coupons-NAPAC
Operational
Digital Coupons-GOV
Operational
Emerald POS Configuration-NAMER
Operational
Emerald POS Configuration-EMEA
Operational
Emerald POS Configuration-APAC
Operational
Emerald POS Configuration-NAPAC
Operational
End of Day Service-NAMER
Operational
End of Day Service-EMEA
Operational
End of Day Service-APAC
Operational
End of Day Service-NAPAC
Operational
Picklist Assist-NAMER
Operational
Picklist Assist-EMEA
Operational
Picklist Assist-APAC
Operational
Picklist Assist-NAPAC
Operational
Pharmacy-NAMER
Operational
Schedule Definition-NAMER
Operational
Schedule Definition-EMEA
Operational
Schedule Definition-APAC
Operational
Schedule Definition-NAPAC
Operational
Selling Cart Service-NAMER
Operational
Selling Cart Service-EMEA
Operational
Selling Cart Service-APAC
Operational
Selling Cart Service-NAPAC
Operational
Selling Configuration Service-NAMER
Operational
Selling Configuration Service-EMEA
Operational
Selling Configuration Service-APAC
Operational
Selling Configuration Service-NAPAC
Operational
Voyix Technical Docs-NAMER
Operational
Voyix Technical Docs-EMEA
Operational
Voyix Technical Docs-APAC
Operational
Voyix Technical Docs-NAPAC
Operational
WIC EBT-NAMER
Operational
WIC EBT-EMEA
Operational
WIC EBT-APAC
Operational
WIC EBT-NAPAC
Operational
BSL Consumer & Loyalty
Operational
Consumer Data Management (CDM)-NAMER
Operational
Consumer Data Management (CDM)-EMEA
Operational
Consumer Data Management (CDM)-APAC
Operational
Consumer Data Management (CDM)-GOV
Operational
Promotion Execution-NAMER
Operational
Promotion Execution-EMEA
Operational
Promotion Execution-APAC
Operational
Stored Value-NAMER
Operational
Stored Value-EMEA
Operational
Stored Value-APAC
Operational
Consumer Data Management (CDM)-NAPAC
Operational
Promotion Execution-NAPAC
Operational
Stored Value-NAPAC
Operational
BSL Data
Operational
Site-NAMER
Operational
Site-EMEA
Operational
Site-APAC
Operational
Site-NAPAC
Operational
Site-GOV
Operational
Tax Categories-NAMER
Operational
Tax Categories-EMEA
Operational
Tax Categories-APAC
Operational
Tax Categories-NAPAC
Operational
Transaction Document Management (TDM)-NAMER
Operational
Transaction Document Management (TDM)-EMEA
Operational
Transaction Document Management (TDM)-APAC
Operational
Transaction Document Management (TDM)-NAPAC
Operational
Transaction Document Management (TDM)-GOV
Operational
BSL Items
Operational
Catalog-NAMER
Operational
Catalog-EMEA
Operational
Catalog-APAC
Operational
Catalog-GOV
Operational
Catalog-NAPAC
Operational
Catalog Storage Service-NAMER
Operational
Catalog Storage Service-EMEA
Operational
Catalog Storage Service-APAC
Operational
Catalog Storage Service-NAPAC
Operational
Catalog Storage Service-GOV
Operational
BSL Menu
Operational
Item Availability-NAMER
Operational
Item Availability-EMEA
Operational
Item Availability-APAC
Operational
Item Availability-NAPAC
Operational
Item Availability-GOV
Operational
Menu v1-NAMER
Operational
Menu v1-EMEA
Operational
Menu v1-APAC
Operational
Menu v1-NAPAC
Operational
Menu V2-NAMER
Operational
Menu V2-EMEA
Operational
Menu V2-APAC
Operational
Menu V2-NAPAC
Operational
BSL Order
Operational
Delivery-NAMER
Operational
Delivery-EMEA
Operational
Delivery-APAC
Operational
Delivery-NAPAC
Operational
Digital Receipt-NAMER
Operational
Digital Receipt-EMEA
Operational
Digital Receipt-APAC
Operational
Digital Receipt-NAPAC
Operational
Digital Receipt-GOV
Operational
Fulfillment Capacity-NAMER
Operational
Fulfillment Capacity-EMEA
Operational
Fulfillment Capacity-APAC
Operational
Fulfillment Capacity-NAPAC
Operational
Fulfillment Time-NAMER
Operational
Fulfillment Time-EMEA
Operational
Fulfillment Time-APAC
Operational
Fulfillment Time-NAPAC
Operational
Order-NAMER
Operational
Order-EMEA
Operational
Order-APAC
Operational
Order-NAPAC
Operational
Order-GOV
Operational
Order History-NAMER
Operational
Order History-EMEA
Operational
Order History-APAC
Operational
Order History-NAPAC
Operational
EDGE
Operational
EDGE API-NAMER
Operational
EDGE API-EMEA
Operational
EDGE Data Sync-NAMER
Operational
EDGE Data Sync-EMEA
Operational
EDGE User Interface-NAMER
Operational
EDGE User Interface-EMEA
Operational
Freshop
Operational
API-NAMER
Operational
API-APAC
Operational
API-GOV
Operational
App-NAMER
Operational
App-APAC
Operational
App-GOV
Operational
Data Processing-NAMER
Operational
Data Processing-APAC
Operational
Data Processing-GOV
Operational
Third Party Integrations-NAMER
Operational
Third Party Integrations-APAC
Operational
Third Party Integrations-GOV
Operational
Websites (AWS)-NAMER
Operational
Websites (AWS)-APAC
Operational
Websites (GCP)-NAMER
Operational
Websites (GCP)-APAC
Operational
Websites (GCP)-GOV
Operational
Payments
Operational
Common Environment Authorizer Service-NAMER
Operational
Common Environment Processor Service-NAMER
Operational
Government Environment Authorizer Service-GOV
Operational
Government Environment Processor Service-GOV
Operational
Hospitality Environment Authorizer Service-NAMER
Operational
Hospitality Environment Processer Service-NAMER
Operational
Merchant Reporting Portal-NAMER
Operational
NCR Voyix Processor (NVP)-NAMER
Operational
Online Transaction Processing - Restaurant-NAMER
Operational
Online Transaction Processing - Retail-NAMER
Operational
Secure Pay-NAMER
Operational
Secure Pay Portal-NAMER
Operational
Settlement & Funding-NAMER
Operational
Third Party Processors-NAMER
Operational
Virtual Terminal-NAMER
Operational
Voyix Connect Gateway - Restaurant-NAMER
Operational
Voyix Connect Gateway - Retail-NAMER
Operational
Voyix Connect Reporting - Restaurant-NAMER
Operational
Voyix Connect Reporting - Retail-NAMER
Operational
Voyix Pay-NAMER
Operational
WebEPS (eCommerce) - Restaurant-NAMER
Operational
WebEPS (eCommerce) - Retail-NAMER
Operational
Restaurant Engage
Operational
Aloha Stored Value-NAMER
Operational
Aloha Stored Value-EMEA
Operational
Aloha Stored Value-APAC
Operational
Cloud Connect-NAMER
Operational
Cloud Connect-EMEA
Operational
Cloud Connect-APAC
Operational
Digital Ordering-NAMER
Operational
Mobile Pay-NAMER
Operational
Mobile Pay API-NAMER
Operational
Online Ordering API-NAMER
Operational
Online Ordering API-EMEA
Operational
Online Ordering API-APAC
Operational
Online Ordering Classic-NAMER
Operational
Online Ordering Classic-EMEA
Operational
Online Ordering Classic-APAC
Operational
Ordering Essentials-NAMER
Operational
Ordering Essentials-EMEA
Operational
Ordering Essentials-APAC
Operational
Restaurant Manage
Operational
Aloha Keyless Licensing-NAMER
Operational
Aloha Upgrade Agent-NAMER
Operational
Aloha Upgrade Agent-EMEA
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Aloha Upgrade Agent-APAC
Operational
Command Center-NAMER
Operational
Command Center-EMEA
Operational
Command Center-APAC
Operational
Command Center WebOrder-NAMER
Operational
Command Center WebOrder-EMEA
Operational
Command Center WebOrder-APAC
Operational
Configuration Center-NAMER
Operational
Configuration Center-EMEA
Operational
Configuration Center-APAC
Operational
Configuration Center API-NAMER
Operational
Configuration Center API-EMEA
Operational
Configuration Center API-APAC
Operational
NCR Voyix Back Office (NBO)-NAMER
Operational
NCR Voyix Back Office (NBO)-EMEA
Operational
NCR Voyix Back Office (NBO)-APAC
Operational
Radiant POS Management-NAMER
Operational
Voyix Console-NAMER
Operational
Voyix Virtual POS-NAMER
Operational
Restaurant Order
Operational
Intelligent Kitchen-NAMER
Operational
Restaurant Reporting
Operational
Aloha Insight-NAMER
Operational
Aloha Insight-EMEA
Operational
Aloha Insight-APAC
Operational
NSS Event Logger-NAMER
Operational
Pulse Aloha Cloud API-NAMER
Operational
Pulse Realtime-NAMER
Operational
Pulse Realtime API-NAMER
Operational
Pulse Streaming-NAMER
Operational
Retail Pocket Office
Operational
Ingest-Data-NAMER
Operational
Price-Batch-NAMER
Operational
Shasta-Common-Service-NAMER
Operational
Shasta-Common-Service-EMEA
Operational
Shasta-Common-Service-APAC
Operational
Shasta-Common-Service-NAPAC
Operational
Shasta-Configuration-Service-NAMER
Operational
Shasta-Configuration-Service-EMEA
Operational
Shasta-Configuration-Service-APAC
Operational
Shasta-Configuration-Service-NAPAC
Operational
Shasta-Merchandising-Manager-NAMER
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Shasta-Merchandising-Manager-EMEA
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Shasta-Merchandising-Manager-APAC
Operational
Shasta-Merchandising-Manager-NAPAC
Operational
Shasta-Mobile-Back-Office-NAMER
Operational
Shasta-Mobile-Back-Office-EMEA
Operational
Shasta-Mobile-Back-Office-APAC
Operational
Shasta-Mobile-Back-Office-NAPAC
Operational
Shasta-Web-Back-Office-NAMER
Operational
Shasta-Web-Back-Office-EMEA
Operational
Shasta-Web-Back-Office-APAC
Operational
Shasta-Web-Back-Office-NAPAC
Operational
Retail Insight
Operational
Insight AI Agent-NAMER
Operational
Insight AI Agent-EMEA
Operational
Insight AI Agent-APAC
Operational
NCR Voyix Insight - SCO Package-NAMER
Operational
NCR Voyix Insight - SCO Package-EMEA
Operational
NCR Voyix Insight - SCO Package-APAC
Operational
NCR Voyix Insight - Store Ops Package-NAMER
Operational
NCR Voyix Insight - Store Ops Package-EMEA
Operational
NCR Voyix Insight - Store Ops Package-APAC
Operational
Voyix Insight-NAMER
Operational
Voyix Insight-EMEA
Operational
Voyix Insight-APAC
Operational
Voyix Insight-GOV
Operational
Retail Loyalty
Operational
Voyix Loyalty (NVL)-NAMER
Operational
Voyix Loyalty (NVL)-EMEA
Operational
Voyix Loyalty (NVL)-APAC
Operational
Support Engagement Tools
Operational
NCR Voyix Customer Portal-NAMER
Operational
NCR Voyix Customer Portal-EMEA
Operational
NCR Voyix Customer Portal-APAC
Operational
ServiceNow Ticket Integration-NAMER
Operational
ServiceNow Ticket Integration-EMEA
Operational
ServiceNow Ticket Integration-APAC
Operational
Telephony Support-NAMER
Operational
Telephony Support-EMEA
Operational
Telephony Support-APAC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Command Center Backend Update - EMEA Mar 10, 2026 00:00-04:30 UTC
We will be updating Command Center backend components to improve usability of the tool and address minor issues.
Expected downtime: 5 minutes
Posted on Mar 03, 2026 - 10:55 UTC
Expected downtime: 5 minutes
Posted on Mar 03, 2026 - 10:55 UTC
Planned Maintenance Notice - NCR Voyix Backoffice Mar 10, 2026 05:00-11:00 UTC
During the week of March 10, 2026, NCR Voyix will continue migrating NCR Voyix BackOffice (NBO) databases to new servers during the scheduled Tuesday, Wednesday, and Thursday mornings within the maintenance windows.
Microsoft will end support for SQL Server 2016 on July 14, 2026, after which no additional security updates or patches will be available. To mitigate security and compliance risks, NCR Voyix will be upgrading all NCR hosted NBO databases to a supported SQL Server version as part of this migration effort.
What to Expect
• During each migration event, access to NBO will be unavailable for approximately 15 Minutes to 2 hours depending on the size of the database.
• Migrations will take place during established maintenance windows, Tuesday through Thursday between 6 AM and 12 PM UTC, to minimize business interruptions.
Migration Schedule
Non replicated customers
• Migrations will begin on 2/3/2025 and will continue Tuesday through Thursday mornings until all applicable databases have been successfully migrated.
Replicated customers
• Migrations are scheduled to begin on or about 2/23/2025.
• To prevent replication delays, please ensure your environment is running SQL Server 2016 or later prior to your scheduled migration.
• For clients with replication databases that could require special handling or may run beyond the maintenance window, we will schedule directly with the client.
If you have any questions or concerns, please do not hesitate to reach out to our support team.
Thank you for your continued confidence in NCR Voyix.
Posted on Mar 04, 2026 - 16:48 UTC
Microsoft will end support for SQL Server 2016 on July 14, 2026, after which no additional security updates or patches will be available. To mitigate security and compliance risks, NCR Voyix will be upgrading all NCR hosted NBO databases to a supported SQL Server version as part of this migration effort.
What to Expect
• During each migration event, access to NBO will be unavailable for approximately 15 Minutes to 2 hours depending on the size of the database.
• Migrations will take place during established maintenance windows, Tuesday through Thursday between 6 AM and 12 PM UTC, to minimize business interruptions.
Migration Schedule
Non replicated customers
• Migrations will begin on 2/3/2025 and will continue Tuesday through Thursday mornings until all applicable databases have been successfully migrated.
Replicated customers
• Migrations are scheduled to begin on or about 2/23/2025.
• To prevent replication delays, please ensure your environment is running SQL Server 2016 or later prior to your scheduled migration.
• For clients with replication databases that could require special handling or may run beyond the maintenance window, we will schedule directly with the client.
If you have any questions or concerns, please do not hesitate to reach out to our support team.
Thank you for your continued confidence in NCR Voyix.
Posted on Mar 04, 2026 - 16:48 UTC
Command Center Backend Update - NAMER Mar 10, 2026 06:00-10:30 UTC
We will be updating Command Center backend components to improve usability of the tool and address minor issues.
Expected downtime: 5 minutes
Posted on Mar 03, 2026 - 10:57 UTC
Expected downtime: 5 minutes
Posted on Mar 03, 2026 - 10:57 UTC
Command Center Backend Update - APAC Mar 10, 2026 13:30-17:30 UTC
We will be updating Command Center backend components to improve usability of the tool and address minor issues.
Expected downtime: 5 minutes
Posted on Mar 03, 2026 - 10:56 UTC
Expected downtime: 5 minutes
Posted on Mar 03, 2026 - 10:56 UTC
Planned Maintenance Notice - NCR Voyix BackOffice Mar 11, 2026 05:00-11:00 UTC
Microsoft will end support for SQL Server 2016 on July 14, 2026, after which no additional security updates or patches will be available. To mitigate security and compliance risks, NCR Voyix will be upgrading all NCR hosted NBO databases to a supported SQL Server version as part of this migration effort.
What to Expect
• During each migration event, access to NBO will be unavailable for approximately 15 Minutes to 2 hours depending on the size of the database.
• Migrations will take place during established maintenance windows, Tuesday through Thursday between 6 AM and 12 PM UTC, to minimize business interruptions.
Migration Schedule
Non replicated customers
• Migrations will begin on 2/3/2025 and will continue Tuesday through Thursday mornings until all applicable databases have been successfully migrated.
Replicated customers
• Migrations are scheduled to begin on or about 2/23/2025.
• To prevent replication delays, please ensure your environment is running SQL Server 2016 or later prior to your scheduled migration.
• For clients with replication databases that could require special handling or may run beyond the maintenance window, we will schedule directly with the client.
If you have any questions or concerns, please do not hesitate to reach out to our support team.
Thank you for your continued confidence in NCR Voyix.
Posted on Mar 04, 2026 - 16:50 UTC
What to Expect
• During each migration event, access to NBO will be unavailable for approximately 15 Minutes to 2 hours depending on the size of the database.
• Migrations will take place during established maintenance windows, Tuesday through Thursday between 6 AM and 12 PM UTC, to minimize business interruptions.
Migration Schedule
Non replicated customers
• Migrations will begin on 2/3/2025 and will continue Tuesday through Thursday mornings until all applicable databases have been successfully migrated.
Replicated customers
• Migrations are scheduled to begin on or about 2/23/2025.
• To prevent replication delays, please ensure your environment is running SQL Server 2016 or later prior to your scheduled migration.
• For clients with replication databases that could require special handling or may run beyond the maintenance window, we will schedule directly with the client.
If you have any questions or concerns, please do not hesitate to reach out to our support team.
Thank you for your continued confidence in NCR Voyix.
Posted on Mar 04, 2026 - 16:50 UTC
Planned Maintenance Notice - NCR Voyix BackOffice Mar 12, 2026 05:00-11:00 UTC
Microsoft will end support for SQL Server 2016 on July 14, 2026, after which no additional security updates or patches will be available. To mitigate security and compliance risks, NCR Voyix will be upgrading all NCR hosted NBO databases to a supported SQL Server version as part of this migration effort.
What to Expect
• During each migration event, access to NBO will be unavailable for approximately 15 Minutes to 2 hours depending on the size of the database.
• Migrations will take place during established maintenance windows, Tuesday through Thursday between 6 AM and 12 PM UTC, to minimize business interruptions.
Migration Schedule
Non replicated customers
• Migrations will begin on 2/3/2025 and will continue Tuesday through Thursday mornings until all applicable databases have been successfully migrated.
Replicated customers
• Migrations are scheduled to begin on or about 2/23/2025.
• To prevent replication delays, please ensure your environment is running SQL Server 2016 or later prior to your scheduled migration.
• For clients with replication databases that could require special handling or may run beyond the maintenance window, we will schedule directly with the client.
If you have any questions or concerns, please do not hesitate to reach out to our support team.
Thank you for your continued confidence in NCR Voyix.
Posted on Mar 04, 2026 - 16:52 UTC
What to Expect
• During each migration event, access to NBO will be unavailable for approximately 15 Minutes to 2 hours depending on the size of the database.
• Migrations will take place during established maintenance windows, Tuesday through Thursday between 6 AM and 12 PM UTC, to minimize business interruptions.
Migration Schedule
Non replicated customers
• Migrations will begin on 2/3/2025 and will continue Tuesday through Thursday mornings until all applicable databases have been successfully migrated.
Replicated customers
• Migrations are scheduled to begin on or about 2/23/2025.
• To prevent replication delays, please ensure your environment is running SQL Server 2016 or later prior to your scheduled migration.
• For clients with replication databases that could require special handling or may run beyond the maintenance window, we will schedule directly with the client.
If you have any questions or concerns, please do not hesitate to reach out to our support team.
Thank you for your continued confidence in NCR Voyix.
Posted on Mar 04, 2026 - 16:52 UTC