In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 2026 - 16:45 UTC
Apr 10, 2026 - 16:45 UTC
Scheduled - Silver Essentials POS Release 6.6.1 MANDATORY upgrade required – Upcoming service disruption notice – NCR Voyix has released version 6.6.1 to all Silver Essentials customers. To avoid service disruption, you are required to update. Failure to update will not allow you to transact after 4/13/2026. The update is currently available and can be installed at your POS.
Please contact NCR Voyix Support if you have any questions.
Apr 10, 2026 16:45 - Apr 14, 2026 04:45 UTC
Please contact NCR Voyix Support if you have any questions.
Apr 10, 2026 16:45 - Apr 14, 2026 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 2026 - 16:45 UTC
Apr 10, 2026 - 16:45 UTC
Scheduled - Aloha Cloud POS Release(s) 6.16.3, 6.18.6 or 7.0.1 MANDATORY upgrade required – Upcoming service disruption notice – NCR Voyix has released version(s) 6.16.3, 6.18.6 and 7.0.1 to all Aloha Cloud customers. To avoid service disruption, you are required to update to one of these available versions. Failure to update will not allow you to transact after 4/13/2026. The update is currently available and can be installed at your POS.
Please contact NCR Voyix Support if you have any questions
Apr 10, 2026 16:45 - Apr 14, 2026 04:45 UTC
Please contact NCR Voyix Support if you have any questions
Apr 10, 2026 16:45 - Apr 14, 2026 04:45 UTC
Update - NCR Voyix will be implementing a change at 06:00 UTC on April 6, 2026, to help mitigate this issue.
Thank you for your patience in this matter.
Regards,
NCR Voyix
Apr 03, 2026 - 21:57 UTC
Thank you for your patience in this matter.
Regards,
NCR Voyix
Apr 03, 2026 - 21:57 UTC
Update - NCR Voyix support Teams are continuing to investigate this issue.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
Mar 27, 2026 - 22:13 UTC
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
Mar 27, 2026 - 22:13 UTC
Update - NCR Voyix support Teams are continuing to investigate this issue.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
Mar 26, 2026 - 19:26 UTC
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
Mar 26, 2026 - 19:26 UTC
Update - We are continuing to investigate this issue.
Mar 26, 2026 - 14:23 UTC
Mar 26, 2026 - 14:23 UTC
Investigating - Dear Valued Clients,
We have identified an issue regarding Secure Pay for a subset of customers for components listed below. We are taking the necessary steps to resolve the issue.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
Mar 26, 2026 - 13:47 UTC
We have identified an issue regarding Secure Pay for a subset of customers for components listed below. We are taking the necessary steps to resolve the issue.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
Mar 26, 2026 - 13:47 UTC
About This Site
Welcome to the new NCR Voyix status page - the place to view status of services hosted by NCR Voyix. We use this page as the primary means of communicating incidents and scheduled maintenance to our customers. When we learn of an incident that might affect our customers, we update the status here. We mark it as “degraded performance” (yellow) when the service is partially available, and a “major outage” (red) when the service is completely unavailable.
Please go to the following link and view "Retail and Restaurant information products" to view the standard maintenance windows per line of business. https://www.ncrvoyix.com/company/support
ANNOUNCEMENTS:
Aloha Cloud
Under Maintenance
Aloha Cloud-NAMER
Under Maintenance
Aloha Order Direct-NAMER
Operational
Back Office-NAMER
Operational
Console-NAMER
Operational
Hospitality Data Platform-NAMER
Operational
Hospitality Data Platform-EMEA
Operational
Hospitality Data Platform-APAC
Operational
Hospitality Data Platform-NAPAC
Operational
Pulse Aloha Cloud API-NAMER
Operational
Aloha Silver
Under Maintenance
Momentum-NAMER
Operational
Momentum-EMEA
Operational
Silver Commerce-NAMER
Operational
Silver Commerce-EMEA
Operational
Silver Essentials-NAMER
Under Maintenance
Silver Essentials-EMEA
Operational
BSL Checkout
Operational
Central Returns-NAMER
Operational
Central Returns-EMEA
Operational
Central Returns-APAC
Operational
Central Returns-NAPAC
Operational
Digital Coupons-NAMER
Operational
Digital Coupons-EMEA
Operational
Digital Coupons-APAC
Operational
Digital Coupons-NAPAC
Operational
Digital Coupons-GOV
Operational
Emerald POS Configuration-NAMER
Operational
Emerald POS Configuration-EMEA
Operational
Emerald POS Configuration-APAC
Operational
Emerald POS Configuration-NAPAC
Operational
End of Day Service-NAMER
Operational
End of Day Service-EMEA
Operational
End of Day Service-APAC
Operational
End of Day Service-NAPAC
Operational
Picklist Assist-NAMER
Operational
Picklist Assist-EMEA
Operational
Picklist Assist-APAC
Operational
Picklist Assist-NAPAC
Operational
Pharmacy-NAMER
Operational
Schedule Definition-NAMER
Operational
Schedule Definition-EMEA
Operational
Schedule Definition-APAC
Operational
Schedule Definition-NAPAC
Operational
Selling Cart Service-NAMER
Operational
Selling Cart Service-EMEA
Operational
Selling Cart Service-APAC
Operational
Selling Cart Service-NAPAC
Operational
Selling Configuration Service-NAMER
Operational
Selling Configuration Service-EMEA
Operational
Selling Configuration Service-APAC
Operational
Selling Configuration Service-NAPAC
Operational
Voyix Technical Docs-NAMER
Operational
Voyix Technical Docs-EMEA
Operational
Voyix Technical Docs-APAC
Operational
Voyix Technical Docs-NAPAC
Operational
WIC EBT-NAMER
Operational
WIC EBT-EMEA
Operational
WIC EBT-APAC
Operational
WIC EBT-NAPAC
Operational
BSL Consumer & Loyalty
Operational
Consumer Data Management (CDM)-NAMER
Operational
Consumer Data Management (CDM)-EMEA
Operational
Consumer Data Management (CDM)-APAC
Operational
Consumer Data Management (CDM)-GOV
Operational
Promotion Execution-NAMER
Operational
Promotion Execution-EMEA
Operational
Promotion Execution-APAC
Operational
Stored Value-NAMER
Operational
Stored Value-EMEA
Operational
Stored Value-APAC
Operational
Consumer Data Management (CDM)-NAPAC
Operational
Promotion Execution-NAPAC
Operational
Stored Value-NAPAC
Operational
BSL Data
Operational
Site-NAMER
Operational
Site-EMEA
Operational
Site-APAC
Operational
Site-NAPAC
Operational
Site-GOV
Operational
Tax Categories-NAMER
Operational
Tax Categories-EMEA
Operational
Tax Categories-APAC
Operational
Tax Categories-NAPAC
Operational
Transaction Document Management (TDM)-NAMER
Operational
Transaction Document Management (TDM)-EMEA
Operational
Transaction Document Management (TDM)-APAC
Operational
Transaction Document Management (TDM)-NAPAC
Operational
Transaction Document Management (TDM)-GOV
Operational
BSL Items
Operational
Catalog-NAMER
Operational
Catalog-EMEA
Operational
Catalog-APAC
Operational
Catalog-GOV
Operational
Catalog-NAPAC
Operational
Catalog Storage Service-NAMER
Operational
Catalog Storage Service-EMEA
Operational
Catalog Storage Service-APAC
Operational
Catalog Storage Service-NAPAC
Operational
Catalog Storage Service-GOV
Operational
Image-NAMER
Operational
Image-EMEA
Operational
Image-APAC
Operational
Image-NAPAC
Operational
BSL Menu
Operational
Item Availability-NAMER
Operational
Item Availability-EMEA
Operational
Item Availability-APAC
Operational
Item Availability-NAPAC
Operational
Item Availability-GOV
Operational
Menu v1-NAMER
Operational
Menu v1-EMEA
Operational
Menu v1-APAC
Operational
Menu v1-NAPAC
Operational
Menu V2-NAMER
Operational
Menu V2-EMEA
Operational
Menu V2-APAC
Operational
Menu V2-NAPAC
Operational
BSL Order
Operational
Delivery-NAMER
Operational
Delivery-EMEA
Operational
Delivery-APAC
Operational
Delivery-NAPAC
Operational
Digital Receipt-NAMER
Operational
Digital Receipt-EMEA
Operational
Digital Receipt-APAC
Operational
Digital Receipt-NAPAC
Operational
Digital Receipt-GOV
Operational
Fulfillment Capacity-NAMER
Operational
Fulfillment Capacity-EMEA
Operational
Fulfillment Capacity-APAC
Operational
Fulfillment Capacity-NAPAC
Operational
Fulfillment Time-NAMER
Operational
Fulfillment Time-EMEA
Operational
Fulfillment Time-APAC
Operational
Fulfillment Time-NAPAC
Operational
Order-NAMER
Operational
Order-EMEA
Operational
Order-APAC
Operational
Order-NAPAC
Operational
Order-GOV
Operational
Order History-NAMER
Operational
Order History-EMEA
Operational
Order History-APAC
Operational
Order History-NAPAC
Operational
EDGE
Operational
EDGE API-NAMER
Operational
EDGE API-EMEA
Operational
EDGE Data Sync-NAMER
Operational