All Systems Operational

Analytics-US ? Operational
90 days ago
100.0 % uptime
Today
BSP Maintenance Event ? Operational
BSP - Other ? Operational
90 days ago
100.0 % uptime
Today
Catalog-US ? Operational
90 days ago
100.0 % uptime
Today
Catalog-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Catalog-APAC ? Operational
90 days ago
100.0 % uptime
Today
Catalog-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
CDM Batch-US ? Operational
90 days ago
100.0 % uptime
Today
Central Returns-US ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-US ? Operational
90 days ago
99.91 % uptime
Today
Consumer Data Management-EMEA ? Operational
90 days ago
99.91 % uptime
Today
Consumer Data Management-APAC ? Operational
90 days ago
99.91 % uptime
Today
Consumer Data Management-NAPAC ? Operational
90 days ago
99.91 % uptime
Today
Delivery-US ? Operational
90 days ago
100.0 % uptime
Today
Delivery-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Delivery-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Coupons-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-US ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Emerald POS Configuration-US ? Operational
90 days ago
100.0 % uptime
Today
END OF DAY SERVICE-US ? Operational
90 days ago
100.0 % uptime
Today
ERP Ingest-US ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Capacity-US ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Time-US ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Time-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Time-APAC ? Operational
90 days ago
100.0 % uptime
Today
Item Availability-US ? Operational
90 days ago
100.0 % uptime
Today
NCR Technical Docs-US ? Operational
90 days ago
100.0 % uptime
Today
Order-US ? Operational
90 days ago
99.91 % uptime
Today
Order-EMEA ? Operational
90 days ago
99.91 % uptime
Today
Order-APAC ? Operational
90 days ago
99.91 % uptime
Today
Promotion Execution-US ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-APAC ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Receipt Formatting Service-US ? Operational
90 days ago
100.0 % uptime
Today
Selling Cart Service-US ? Operational
90 days ago
100.0 % uptime
Today
Selling Configuration Service-US ? Operational
90 days ago
100.0 % uptime
Today
Site-US ? Operational
90 days ago
100.0 % uptime
Today
Site-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Site-APAC ? Operational
90 days ago
100.0 % uptime
Today
TDM Count-US ? Operational
90 days ago
100.0 % uptime
Today
TDM Export-US ? Operational
90 days ago
100.0 % uptime
Today
Transaction Document Management-US ? Operational
90 days ago
99.89 % uptime
Today
Transaction Document Management-EMEA ? Operational
90 days ago
99.91 % uptime
Today
Transaction Document Management-APAC ? Operational
90 days ago
99.91 % uptime
Today
WIC EBT-US ? Operational
90 days ago
100.0 % uptime
Today
PagerDuty Notification Delivery Operational
PagerDuty Events API Operational
PagerDuty Web Application Operational
PagerDuty REST API Operational
PagerDuty Webhooks Operational
Delivery-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Coupons-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Digital Coupons-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Stored Value-US ? Operational
90 days ago
100.0 % uptime
Today
Stored Value-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Stored Value-APAC ? Operational
90 days ago
100.0 % uptime
Today
Transaction Document Management-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Order-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Selling counter service-US ? Operational
90 days ago
100.0 % uptime
Today
Menu-US ? Operational
90 days ago
99.96 % uptime
Today
Menu-APAC ? Operational
90 days ago
100.0 % uptime
Today
Menu-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Menu-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Menu v1-US ? Operational
90 days ago
100.0 % uptime
Today
Menu v1-APAC ? Operational
90 days ago
100.0 % uptime
Today
Menu v1-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Menu v1-EMEA ? Operational
90 days ago
100.0 % uptime
Today
PickList Assist-US ? Operational
90 days ago
100.0 % uptime
Today
PickList Assist-APAC ? Operational
90 days ago
100.0 % uptime
Today
PickList Assist-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Order History-US ? Operational
90 days ago
100.0 % uptime
Today
Order History-APAC ? Operational
90 days ago
100.0 % uptime
Today
Order History-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Order History-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Tax Categories-US ? Operational
90 days ago
100.0 % uptime
Today
Tax Categories-APAC ? Operational
90 days ago
100.0 % uptime
Today
Tax Categories-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Tax Categories-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
END OF DAY SERVICE-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Selling counter service-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Receipt Formatting Service-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Central Returns-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Selling Cart Service-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Emerald POS Configuration-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Selling Configuration Service-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

ACTION REQUIRED – North America ONLY - Disaster Recovery/High Availability Additional IP Jun 24, 2025 03:00-03:05 EDT

Dear Valued Clients,

Please be aware of the following NCR Voyix change that will be implemented on June 24, 2025

Ensuring High Availability for Operations: ALL CLIENTS in North America

To ensure High Availability of your systems, NCR Voyix is adding an additional data center location for High Availability (HA). Please add the new IP address to ensure continued operation should a disaster occur.

What happens if you do not complete this: Should NCR Voyix need to perform a datacenter failover due to a disaster or scheduled disaster recovery test, your site will lose communication with NCR Voyix until the IP address is whitelisted.

ACTION REQUIRED: Please ensure your IT Department whitelists the following IP Address, if your firewalls do not support name resolution or NSS, to ensure continued operation in the event of a major disaster
172.202.205.129

Please contact us if you have any questions regarding this change.
The NCR Voyix Team

Posted on Jun 05, 2025 - 11:31 EDT

ACTION REQUIRED – North America ONLY - Messaging NAT IP Update Jun 24, 2025 03:00-04:00 EDT

Dear Valued Clients,

Please be aware of the following NCR Voyix change that will be implemented on June 24, 2025
Messaging NAT IP Communication Update: LIMITED to Clients who communicate using Messaging Service/Webhook

*** No action is required on your part If you do not utilize the Messaging Service or Webhooks ***

NCR Voyix will be adding additional Messaging/Webhook NAT IP addresses used for communication.
What happens if you do not complete this: Should you not include the below IP addresses in your whitelist, you may experience connection failures should the Messaging Service/Webhook connection resolve to one of the new server addresses

ACTION REQUIRED: Please have your IT Department whitelist these additional IP addresses:
34.170.117.161 35.197.18.114 35.202.201.171 34.29.40.203 35.203.147.33 34.19.39.232
104.155.155.138 34.169.189.213 35.225.94.118 34.121.36.214 34.168.234.245 34.168.71.226
34.168.35.92 34.168.145.223 34.169.76.173 35.227.158.18

Please contact us if you have any questions regarding this change.
The NCR Voyix Team

Posted on Jun 05, 2025 - 11:02 EDT
Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Resolved - Dear Valued Clients,

Thank you for your patience, services have been restored.

Update on Service Disruption: We are experiencing a temporary issue with our Cloud provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Resolved: Issue is resolved, but we are still monitoring. Our Cloud provider have applied fix on their side, and we are seeing activity on all services In our monitoring tools.

Follow-Up: Root cause analysis will be performed by our Cloud partner. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

Jun 12, 17:29 EDT
Update - Dear Valued Clients,

Thank you for your patience, services have been restored.

Update on Service Disruption: We are experiencing a temporary issue with our Cloud provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Resolved: Issue is resolved, but we are still monitoring. Our Cloud provider have applied fix on their side, and we are seeing activity on all services In our monitoring tools.

Follow-Up: Root cause analysis will be performed by our Cloud partner. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

Jun 12, 16:51 EDT
Update - Dear Valued Clients,

We understand you are experiencing issues with the services.

Update on Service Disruption: We are experiencing a temporary issue with our Cloud Provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our monitoring systems alerted us, and our teams are working with Cloud Provider on immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

Jun 12, 15:59 EDT
Investigating - Dear Valued Clients,


We understand services have been disrupted and we are finding a solution to the issue.

Update on Service Disruption: We are experiencing a temporary issue with our Cloud Provider affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.



Quick Action: Our monitoring systems alerted us, and our teams are working with Cloud Provider on immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.



Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.



We’re on this,
The NCR Voyix Team

Jun 12, 14:56 EDT
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Jun 12, 16:41 EDT
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Jun 12, 16:40 EDT
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Jun 12, 16:34 EDT
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Jun 12, 14:21 EDT
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Jun 12, 16:33 EDT
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Jun 12, 14:20 EDT
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Jun 12, 16:28 EDT
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Jun 12, 14:17 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.