All Systems Operational
Uptime over the past 90 days. View historical uptime.
Analytics-US ? Operational
90 days ago
100.0 % uptime
Today
BSP Maintenance Event ? Operational
BSP - Other ? Operational
90 days ago
100.0 % uptime
Today
Catalog-US ? Operational
90 days ago
99.79 % uptime
Today
Catalog-EMEA ? Operational
90 days ago
99.96 % uptime
Today
Catalog-APAC ? Operational
90 days ago
100.0 % uptime
Today
Catalog-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
CDM Batch-US ? Operational
90 days ago
100.0 % uptime
Today
Central Returns-US ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-US ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-APAC ? Operational
90 days ago
100.0 % uptime
Today
Consumer Data Management-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Delivery-US ? Operational
90 days ago
99.82 % uptime
Today
Delivery-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Delivery-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Coupons-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-US ? Operational
90 days ago
99.83 % uptime
Today
Digital Receipts-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-APAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Receipts-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Emerald POS Configuration-US ? Operational
90 days ago
100.0 % uptime
Today
END OF DAY SERVICE-US ? Operational
90 days ago
100.0 % uptime
Today
ERP Ingest-US ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Capacity-US ? Operational
90 days ago
99.82 % uptime
Today
Fulfillment Time-US ? Operational
90 days ago
99.82 % uptime
Today
Fulfillment Time-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Fulfillment Time-APAC ? Operational
90 days ago
100.0 % uptime
Today
Item Availability-US ? Operational
90 days ago
100.0 % uptime
Today
NCR Technical Docs-US ? Operational
90 days ago
100.0 % uptime
Today
Order-US ? Operational
90 days ago
99.81 % uptime
Today
Order-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Order-APAC ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-US ? Operational
90 days ago
99.76 % uptime
Today
Promotion Execution-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-APAC ? Operational
90 days ago
100.0 % uptime
Today
Promotion Execution-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Receipt Formatting Service-US ? Operational
90 days ago
100.0 % uptime
Today
Selling Cart Service-US ? Operational
90 days ago
100.0 % uptime
Today
Selling Configuration Service-US ? Operational
90 days ago
100.0 % uptime
Today
Site-US ? Operational
90 days ago
99.75 % uptime
Today
Site-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Site-APAC ? Operational
90 days ago
100.0 % uptime
Today
TDM Count-US ? Operational
90 days ago
99.8 % uptime
Today
TDM Export-US ? Operational
90 days ago
99.79 % uptime
Today
Transaction Document Management-US ? Operational
90 days ago
99.77 % uptime
Today
Transaction Document Management-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Transaction Document Management-APAC ? Operational
90 days ago
100.0 % uptime
Today
WIC EBT-US ? Operational
90 days ago
100.0 % uptime
Today
PagerDuty Notification Delivery Operational
PagerDuty Events API Operational
PagerDuty Web Application Operational
PagerDuty REST API Operational
PagerDuty Webhooks Operational
Delivery-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Digital Coupons-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Digital Coupons-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Stored Value-US ? Operational
90 days ago
99.75 % uptime
Today
Stored Value-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Stored Value-APAC ? Operational
90 days ago
100.0 % uptime
Today
Transaction Document Management-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Order-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Selling counter service-US ? Operational
90 days ago
100.0 % uptime
Today
Menu-US ? Operational
90 days ago
99.79 % uptime
Today
Menu-APAC ? Operational
90 days ago
100.0 % uptime
Today
Menu-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Menu-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Menu v1-US ? Operational
90 days ago
100.0 % uptime
Today
Menu v1-APAC ? Operational
90 days ago
100.0 % uptime
Today
Menu v1-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Menu v1-EMEA ? Operational
90 days ago
100.0 % uptime
Today
PickList Assist-US ? Operational
90 days ago
100.0 % uptime
Today
PickList Assist-APAC ? Operational
90 days ago
100.0 % uptime
Today
PickList Assist-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Order History-US ? Operational
90 days ago
100.0 % uptime
Today
Order History-APAC ? Operational
90 days ago
100.0 % uptime
Today
Order History-EMEA ? Operational
90 days ago
100.0 % uptime
Today
Order History-NAPAC ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 15, 2025

No incidents reported today.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025
BSL and Cloud Connect Service Disruption
Resolved - Dear Valued Clients,

Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Resolved: We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is currently processing.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team
Mar 5, 19:36 EST
Monitoring - Dear Valued Clients,

Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Resolved: We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is processing but we are continuing to monitor the situation closely.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team
Mar 5, 19:01 EST
Update - Dear Valued Clients,

We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is processing but we are continuing to monitor the situation closely.

We will keep you informed as we have more information.

We sincerely apologize for the disruption to your operations.


NCR Voyix.
Mar 5, 18:49 EST
Update - Dear Valued Clients,

We have been experiencing intermittent service degradation with our processing technology partner.

Currently the system is processing but we are continuing to monitor the situation closely.

We will keep you informed as we have more information.
We sincerely apologize for the disruption to your operations.

We’re on this,
The NCR Voyix Team
Mar 5, 18:40 EST
Update - Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our Teams have found possible solution for the issue are working on stabilizing services.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Mar 5, 17:25 EST
Identified - Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our Teams have found possible solution for the issue are working on stabilizing services.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Mar 5, 17:13 EST
Update - Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Teams have reached to Google support for assistance with possible resolution.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Mar 5, 15:54 EST
Investigating - Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team
Mar 5, 14:41 EST
Digital Coupons - Investigating Issues
Resolved - This incident has been resolved.
Mar 5, 19:21 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:29 EST
Promotion Execution - Investigating Issues
Resolved - This incident has been resolved.
Mar 5, 19:21 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:19 EST
Stored Value - Investigating Issues
Resolved - This incident has been resolved.
Mar 5, 19:20 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:19 EST
Site-US - Investigating Issues
Resolved - This incident has been resolved.
Mar 5, 19:19 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:31 EST
Site-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:58 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:32 EST
Transaction Data Management - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:57 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:27 EST
Transaction Data Management - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:57 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:27 EST
Transaction Data Management - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:57 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:28 EST
Fulfillment Time-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:56 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:28 EST
Order - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:56 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:28 EST
Fulfillment Capacity-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:56 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:29 EST
Delivery-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:55 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:24 EST
Menu - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:42 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:19 EST
Menu - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:42 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:20 EST
TDM Export-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:41 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:20 EST
TDM Count-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:39 EST
Update - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:25 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:22 EST
Transaction Data Management - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:23 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:00 EST
Transaction Data Management - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:21 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:58 EST
Transaction Data Management - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 18:20 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:22 EST
TDM Count-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:55 EST
Update - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:26 EST
Update - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:24 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:23 EST
Digital Receipts-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:54 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:23 EST
TDM Export-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:54 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:23 EST
Transaction Data Management - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:54 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:22 EST
Delivery-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:54 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:54 EST
Menu - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:54 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:21 EST
Site-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:54 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:22 EST
Digital Coupons - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:53 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:21 EST
Menu - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:53 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:25 EST
Promotion Execution - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:53 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:22 EST
Stored Value - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:53 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:21 EST
Transaction Data Management - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:53 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:25 EST
Fulfillment Capacity-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:52 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:52 EST
Fulfillment Time-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:52 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:52 EST
Order - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:52 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:52 EST
Site-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:36 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:35 EST
Fulfillment Time-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:21 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:25 EST
Fulfillment Capacity-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:20 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:21 EST
Order - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:20 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:25 EST
Delivery-US - Investigating Issues
Resolved - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 17:20 EST
Investigating - We are currently experiencing issues for the following component(s) and are looking into them.
Mar 5, 14:22 EST
Mar 4, 2025
Notifications Maintenance in NAMER region
Completed - The scheduled maintenance has been completed.
Mar 4, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 04:00 EST
Scheduled - We are upgrading to a newer load balancer with enhanced features for our Notifications service (notifications-production.ncrcloud.com or notifications.ncrplatform.com), which is used for communication into the stores we service. Please update store firewall rules to include this new IP address (35.208.248.51) in addition to the existing IP address (34.160.115.110). This action needs to take place by March 4th. Also, for those customers using our NSS product we have already worked with the NSS team to add this new IP.
Feb 7, 01:52 EST
Mar 3, 2025
Notifications Maintenance in EMEA region
Completed - The scheduled maintenance has been completed.
Mar 3, 23:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:20 EST
Scheduled - We are upgrading to a newer load balancer with enhanced features for our Notifications service (notifications-production-emea.ncrcloud.com), which is used for communication into the stores we service. Please update store firewall rules to include this new IP address (35.210.9.66) in addition to the existing IP address (34.117.177.212). This action needs to take place by March 4th. Also, for those customers using our NSS product we have already worked with the NSS team to add this new IP.
Feb 7, 01:48 EST
Notifications Maintenance in APAC region
Completed - The scheduled maintenance has been completed.
Mar 3, 15:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 14:30 EST
Scheduled - We are upgrading to a newer load balancer with enhanced features for our Notifications service (notifications-production-apac.ncrcloud.com), which is used for communication into the stores we service. Please update store firewall rules to include this new IP address (35.213.231.45) in addition to the existing IP address (34.102.206.18). This action needs to take place by March 3rd. Also, for those customers using our NSS product we have already worked with the NSS team to add this new IP.
Feb 7, 01:44 EST
Notifications Maintenance in NAPAC region
Completed - The scheduled maintenance has been completed.
Mar 3, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 14:30 EST
Scheduled - We are upgrading to a newer load balancer with enhanced features for our Notifications service (notifications-production-napac.ncrcloud.com), which is used for communication into the stores we service. Please update store firewall rules to include this new IP address (35.213.178.255) in addition to the existing IP address (107.178.254.9). This action needs to take place by March 3rd. Also, for those customers using our NSS product we have already worked with the NSS team to add this new IP.
Feb 7, 01:40 EST
Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

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