Voyix Connect (f.k.a. Connected Payments) Major Outage

Incident Report for NCR Voyix Status

Resolved

Thank you for your patience. At this time, we are seeing normal functionality within the environment.

Regards,
NCR Voyix

Posted Apr 22, 2026 - 01:31 UTC

Update

We continue to see improvements and are working to fully restore functionality.

Regards,
NCR Voyix

Posted Apr 21, 2026 - 23:47 UTC

Update

We are seeing improvement in transaction processing and are continuing to ensure all services are working as expected. We will continue to provide updates.

Regards,
NCR Voyix

Posted Apr 21, 2026 - 22:43 UTC

Update

We are working to resolve the issue and will keep you updated.

Regards,
NCR Voyix

Posted Apr 21, 2026 - 20:38 UTC

Identified

We have identified the cause and are making the necessary changes to resolve the issue.

Regards,
NCR Voyix

Posted Apr 21, 2026 - 19:05 UTC

Investigating

Dear Valued Clients,

We understand services have been disrupted and we are finding a solution to the issue.

Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.

We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

Posted Apr 21, 2026 - 18:55 UTC

This incident affected: Voyix Connect (Hospitality Environment Authorizer Service-NAMER, Hospitality Environment Processor Service-NAMER, Online Transaction Processing - Restaurant-NAMER, Voyix Connect Gateway - Restaurant-NAMER, Voyix Connect Reporting - Restaurant-NAMER, WebEPS (eCommerce) - Restaurant-NAMER).